JEANY TOINGAR
Phoenix,USA
Summary
Service-oriented professional with a background in hospitality, seeking to transition into healthcare. Skilled in communication, empathy, and problem-solving, with a passion for innovating healthcare by bringing hospitality principles to create patient-centered, compassionate experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Intern
Arizona State Hospital
Phoenix, Arizona
10.2025 - Current
- Finalizing a graduate capstone project at Arizona State Hospital, centered on healthcare leadership principles.
- Developed quality improvement frameworks aimed at advancing standards of patient care in psychiatry.
- Executed system-level analysis revealing potential operational efficiencies.
- Partnered with multidisciplinary stakeholders to implement policy changes, improving patient risk.
Moonlight Welcome Agent
W Scottsdale
Scottsdale, AZ
09.2025 - Current
- Managed nightly financial audits and reconciled discrepancies in guest accounts.
- Assisted guests with inquiries, providing exceptional customer service throughout shifts.
- Generated daily revenue reports and summarized hotel occupancy data for management.
Executive Meeting Specialist
Sheraton Phoenix Downtown
Phoenix, AZ
02.2025 - 09.2025
- Facilitated communication between clients and hotel staff for event needs.
- Managed vendor relationships to ensure seamless service delivery during events.
- Monitored guest feedback to suggest improvements in service offerings.
Night Auditor
The Scott Resort
Scottsdale, AZ
11.2024 - 02.2025
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Performed balance procedures for hotel accounts and resolved discrepancies.
Front Office Supervisor
Caesars Republic Scottsdale
Scottsdale, AZ
11.2024 - 02.2025
- Supervised front desk operations and ensured smooth guest check-in processes.
- Trained new staff on customer service protocols and hotel policies.
- Collaborated with other departments to streamline communication and service delivery.
Front Office Supervisor
Embassy Suites Scottsdale
Scottsdale, AZ
05.2024 - 11.2024
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Scheduled staff shifts and assigned duties as needed.
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
Guest Service Agent
Conrad Washington DC
Washington, DC
09.2023 - 04.2024
- Welcomed guests and provided exceptional customer service during check-in and check-out.
- Collaborated with team members to uphold hotel policies and enhance guest experiences.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Guest Service Agent
Homewood Suites Noma Union Station
Washington, DC
09.2022 - 05.2024
- Welcomed guests and provided exceptional customer service during check-in and check-out.
- Managed reservations using hotel management software for efficient booking processes.
- Handled guest inquiries and resolved complaints promptly and professionally.
Guest Service Representative
Residence Inn Desert View
Phoenix, AZ
05.2022 - 08.2022
- Greeted guests warmly and ensured smooth check-in and check-out processes.
- Coordinated with housekeeping to ensure room readiness for incoming guests.
- Collaborated with team members to enhance guest services and overall experience.
Education
Master of Science - Health Care Administration And Policy
Arizona State University
Phoenix, AZ05-2026
Bachelor of Science - Biology
Howard University
Washington, D.C.05.2024
Skills
- Guest Relations
- Staff Management
- Operations Management
- Problem Solving
- Team Leadership
- Critical thinking
Certification
- CI/TY Certification, 2025
- Light Speed, 2025
- CPR Certification, 2025
- Basic Title 4 Training, 2024
- Management Title 4 Training, 2024
- OPERA Cloud Certification, 2024
- PeP Certification, 2024
- OnQ Certification, 2022
- Fingerprint Clearance Card, 2022
- FOSSE Certification, 2022
Awards
- Community Heroes Award, Sheraton Phoenix Downtown, 05/01/25
- Promise Award Nominee, Conrad Washington DC, 01/01/24
- Employee of the Quarter, Homewood Suites Noma Union Station, 10/01/23
- Employee of the Quarter, Homewood Suites Noma Union Station, 04/01/24
- Employee of the Month, Residence Inn Desert View, 07/01/22
Accomplishments
- Community Hero Award, May 2025
- Promise Award Nominee, January 2024
- Employee of the Quarter, October 2023, April 2024
- Employee of the Month, 2022
Affiliations
Herberger Theater Center, October 2025 - Current
References
References available upon request.
Timeline
Quality Intern
Arizona State Hospital
10.2025 - Current
Moonlight Welcome Agent
W Scottsdale
09.2025 - Current
Executive Meeting Specialist
Sheraton Phoenix Downtown
02.2025 - 09.2025
Night Auditor
The Scott Resort
11.2024 - 02.2025
Front Office Supervisor
Caesars Republic Scottsdale
11.2024 - 02.2025
Front Office Supervisor
Embassy Suites Scottsdale
05.2024 - 11.2024
Guest Service Agent
Conrad Washington DC
09.2023 - 04.2024
Guest Service Agent
Homewood Suites Noma Union Station
09.2022 - 05.2024
Guest Service Representative
Residence Inn Desert View
05.2022 - 08.2022
Master of Science - Health Care Administration And Policy
Arizona State University
Bachelor of Science - Biology
Howard University