JeanYel Faw
Baltimore,MD
Summary
Professional with experience in maintaining clean, organized, and safe environments in high-traffic settings. Strong focus on collaboration and delivering consistent results. Known for reliability, adaptability, and effective time management. Skilled in customer service, equipment handling, and problem-solving.
Overview
2
2
years of professional experience
Work History
Cart Attendant
Giants Food Store
12.2024 - Current
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Periodically disinfected carts preventing spread of disease.
- Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
- Removed broken and unserviceable carts from inventory for repair.
Manager
Charley's Philly Steaks
09.2024 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opening and closing of the store
Server
Oakcrest Senior Living
11.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Host
Oriole Stadium
01.2023 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
High School Diploma -
Reach Partnership
2555 Harford Rd, 06-2024
Skills
- Positive attitude
- Team leadership
- Exceptional customer service
- Multitasking proficiency
- Heavy lifting
- Team player mentality
- Adaptable to change
- Strong work ethic
Timeline
Cart Attendant
Giants Food Store
12.2024 - Current
Manager
Charley's Philly Steaks
09.2024 - 12.2024
Host
Oriole Stadium
01.2023 - 07.2023
Server
Oakcrest Senior Living
11.2022 - 10.2023
High School Diploma -
Reach Partnership
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