Jeanyra Dick
Sun City Center,Florida
Summary
Professional in employee relations with strong experience in fostering positive workplace environments and resolving conflicts. Skilled in policy implementation, performance management, and compliance. Known for collaboration and adaptability, delivering effective solutions that align with organizational goals. Dependable team player with strong focus on achieving results.
Overview
19
19
years of professional experience
Work History
Employee Relations Specialist
Advatange Solutions
05.2024 - Current
- Served as a liaison between employees and management, fostering open lines of communication for addressing concerns promptly.
- Collaborated with management to develop strategies for addressing employee concerns, resulting in a more positive work environment.
- Answered management and employee questions, interpreted contracts and resolved issues.
- Provided ongoing coaching to managers regarding best practices in employee relations, resulting in stronger leadership skills across the organization.
- Supported change management initiatives within the organization by facilitating clear communication channels between employees at all levels.
- Processed transfers, and separations.
- Negotiated resolutions between employees and managers, fostering better communication and working relationships.
- Effectively managed complex employee relations caseloads, navigating sensitive situations and ensuring all parties were treated fairly and equitably.
- Conducted regular audits of personnel files to ensure compliance with company policies and legal requirements.
- Implemented proactive measures to address potential employee grievances before they escalated into larger conflicts or legal disputes.
- Promoted employee welfare by maintaining proper protocols throughout investigations and disciplinary procedures.
- Evaluated employee engagement survey results, identifying areas for improvement and developing targeted action plans to address identified concerns.
Billing Specialist
Advantage Solutions
02.2022 - 04.2024
- Oversee comprehensive billing process, including issuance of invoices and receipts to clients.
- Diligently monitor and manage account statuses to ensure solvency.
- Effectively identify and rectify any account inconsistencies.
- Prepare detailed and accurate reports on all billing activities to maintain financial transparency.
Consultant benefit
Gohealth LLC
08.2021 - 02.2022
- Serve as a trusted intermediary between customers and the insurance company, answering queries about healthcare plans, customizing insurance programs to meet individual needs, and assisting in the settlement of health plans.
- Conduct comprehensive assessments of clients' existing insurance policies, educating them on several types of coverage, recommending tailored solutions, and calculating premiums and payment methods.
- Maintain standards of professionalism while building strong relationships with clients.
- Actively update and manage customer information in the service database, in collaboration with the management team.
- Implement strategies for phone prospecting, emphasizing plan benefits to underline its advantage for customers.
- Advised customer on qualified life events, eligibility, coverage, open enrollment questions, and other benefits matters in a clear and concise manner.
- Processed and audited customer benefit changes, carrier discrepancy reporting, and open enrollment data changes.
Customer Services & Sales Representative
Spectrum
09.2019 - 10.2020
- Customer Relationship Management, exceptional skills in answering customer queries and resolving issues related to billing, product, and services, coupled with a commitment to maintaining professionalism and building positive rapport with all clients.
- Information Management, proficient in updating and maintaining customer information databases, ensuring the accuracy and accessibility of client data for reference during and after each interaction.
- Product Knowledge and Company Policies, demonstrates a keen understanding of product features and company policies through constant collaboration with management, translating this knowledge into effective customer service.
- Problem Solving and Retention, outstanding ability to transform customer dissatisfaction into loyalty by emphasizing product benefits, problem-solving, and creating tailored solutions for clients.
- Sales and Market Analysis: Proven skills in conducting cost-benefit analyses, negotiating sales agreements, and tracking sales and market trends, contributing to strong sales performance, and understanding of market potential.
Human Resources Manager
The A.M. Company
04.2014 - 07.2015
- Oversaw the staff management of six companies, with more than 500 employees.
- Advised manager on organizational policy matters and recommended needed changes, resulting in improved efficiency and productivity.
- Created new processes for decreasing staff turnover, including monetary and non-monetary benefits, innovative psychometric tests, and job profiles for each position.
- Created and developed annual strategic planning for the company, resulting in increased profits and employee satisfaction.
- Created a new compensation structure that improved employee wellness and increased employee engagement.
- Completed documents including court orders, disability, and State forms.
- Advised employees on required benefit premiums while on leave, tracked payments, and interfaced with payroll as needed.
- Participated in testing the HRIS- SAP system during implementations as new program for the Human Resources department.
- Reviewed error reports researched and identified issues and worked with the HRIS-SAP team on resolution.
- Documented and maintained administrative procedures for assigned benefits processes.
Human Resources Manager & Recruitment Coordinator
Transports Medrano Intl
07.2012 - 03.2014
- Established new recruitment processes, including the use of psychometric tests and background checks, resulting in a more efficient and effective hiring process.
- Served as the primary point of contact for staff questions regarding payroll, benefits, and other HR-related issues, providing timely and accurate information.
- Administered and organized training sessions for team members, covering topics such as transit taxes, traffic accidents, and customs procedures.
- Developed and implemented a training plan that resulted in a decrease in transit taxes, traffic accidents, and problems between customs.
- Applied employment laws and regulations to ensure compliance with all applicable statutes.
- Supported HR and employees in resolving benefit inquiries in a timely manner.
Human Resources Manager
Proyecto Nueva Luz
01.2010 - 02.2012
- Developed and implemented a comprehensive staff manual that outlined the company's policies and procedures, resulting in a more efficient and effective HR function.
- Created and updated job profiles for all positions, ensuring that the company was hiring the right people for the right jobs.
- Oversaw the annual needs diagnostic and training program, ensuring that the company was meeting the training needs of its employees.
- Oversaw the payroll process, ensuring that employees were paid accurately and on time.
- Realized layoffs in a fair and equitable manner, minimizing the impact on employees.
Trainer Specialist
Proyecto Nueva Luz
01.2007 - 01.2009
- Identified and assessed training needs within a company, meeting with managers and supervisors to ascertain needs and conducting surveys.
- Developed, organized, conducted, and evaluated training programs, creating teaching materials and teaching policies and procedures of the company.
- Trained new hires, conducted orientation sessions to assess the level of skills, and helped employees improve upon or enhance existing skills.
- Developed programs that groom lower-level employees for executive positions, evaluated training effectiveness, and modified training programs.
- Created interactive, multimedia presentations and held workshops and lectures.
Education
Bachelor's degree - Human Resources Management
Universidad Rafael Landivar
Master's degree - Finances Area
Universidad San Carlos De Guatemala
01.2012
Skills
- Analytical skills
- Time management
- Proficient in benefits administration and conflict resolution
- Data Management
Detail-oriented with strong organizational skills
* Excellent interpersonal and communication skills
Team player
- Proficient in HRIS, NES, systems and MS Office Suite
- Ethics and compliance
- Disciplinary action management
- Case analysis
- Coaching and mentoring
- Dispute resolution
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Employee Relations Specialist
Advatange Solutions
05.2024 - Current
Billing Specialist
Advantage Solutions
02.2022 - 04.2024
Consultant benefit
Gohealth LLC
08.2021 - 02.2022
Customer Services & Sales Representative
Spectrum
09.2019 - 10.2020
Human Resources Manager
The A.M. Company
04.2014 - 07.2015
Human Resources Manager & Recruitment Coordinator
Transports Medrano Intl
07.2012 - 03.2014
Human Resources Manager
Proyecto Nueva Luz
01.2010 - 02.2012
Trainer Specialist
Proyecto Nueva Luz
01.2007 - 01.2009
Bachelor's degree - Human Resources Management
Universidad Rafael Landivar
Master's degree - Finances Area
Universidad San Carlos De Guatemala
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