Jym Mallebranche
Miami
Summary
Versatile business leader bringing 12 years' experience as a Team Member . Strategic problem solver and change manager. Visionary executive able to implement plans that meet current and future needs. Key expertise in the logistic and sales industry. MBA graduated, Highly motivated, very energetic, problem solver, great team player, very fast learner, with the ability to blend in working environment of diverse culture. Recognized as motivator, communicator, with great resources is seeking the opportunity to helm a development team in an industry leading organization.
Overview
14
14
years of professional experience
Work History
Progressive Claim's Adjuster RIT
Progressive
02.2024 - Current
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Exerts versatility in finding solutions to untraditional claims efficiently independently within a team
- Used tools provided to apply appropriate decision-making while working towards a goal.
- Incorporated strong personal management skills to regulate workload.
- Helped other agents manage their inventory to achieve ultimate customer satisfaction accurately.
Progressise Claim's Generalist
Progressive
09.2023 - 02.2024
- Verified the accuracy and completeness of claims
- Worked effectively in a team to meet team and individual goals.
- Adapted to changes in processes to ensure claim handling.
- Used critical thinking to creatively solve problems as they arose.
- Evaluated alternatives to find the best resolution.
- Negotiated salvage fees to mitigate expenses.
- Planned, prioritized and organized tasks to maximize work day.
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
President
J Global solutions LLC
01.2017 - Current
- Trading with international companies specially with Haitian business.
- Providing outstanding customer service.
- Build portfolio and manage international sales upon order.
Tax Preparer Assistant Trilangual
Orilas Tax Services
02.2018 - 12.2022
- Completed and filed returns with tax departments at local, state and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Worked flexible hours across night, weekend and holiday shifts
Chief Operating Officer
Alchemist Distillery
08.2019 - 11.2021
- Developed quarterly business plans to evaluate cost projections.
- Refined organizational structure to consolidate, streamline and delineate necessary functions.
- Negotiated and drafted contracts with business partners, clients and vendors, saving company over $150,000 yearly in production.
- Reengineered departments to establish top-performing groups while decreasing costs by 23%.
- Developed and implemented recommendations for service improvement.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Interviewed, supervised and motivated 5 staff members to achieve optimal productivity.
Benefits Specialist
American Income Life
10.2018 - 10.2019
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Managed over 70 calls a day, dialed 400 and managed to increase sales continually.
Consultant Operation Developer
Trinity Carrier Services Inc
01.2017 - 01.2018
- As contractor, achieved smoother operation with more efficient time management.
- Developed new process for employee evaluation which resulted in marked performance improvements.
- Supported Chief Operating Officer with daily operational functions.
- Entered details such as driver logs, account information to computer system.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies such as log books for drivers and monitor on daily basis.
Vice President
AJ Trading Solutions INC
01.2016 - 01.2017
- Trained on operation of various aircrafts (Falcon 50, Learjet 35...).
- Developed full operation for private airline from FBO to customer service.
- Managing Operation as booking and logistics for Private airline Company.
- Official salesman for private aviation company.
- Resolved issues and recommended actions based on production and compliance reports
- Clarified roles, responsibilities and expectations of staff
Vice President
Umg Restaurant Group
01.2013 - 01.2015
- Developed and implemented new planning scheduling to promote optimization of prophesies and deliver high quality service to customers.
- Responsible of development forecast review and delivery of financial target.
- Budgetary responsible of one million dollars.
- Managing staff of 27people, actively involved in HR training, coaching, mentoring and staff retention.
- Guided, developed and implemented practice based on analysis, promotion and financial aspects of Miami Grill South Beach .
- Drove specification, scheduling, status and review processes.
- Directed managers of rapidly growing team.
- Actively involved in HR training, coaching, mentor and staff retention.
President
Teamin Import Export
01.2011 - 01.2014
- Opened Cardboard Recycling Company
- Managed a staff of 20people.
- Developed and implemented production, promotion and financial aspects of Complete recycling Operation
- Prepared operational and salary budgets.
- Managed day-to-day development issues.
- Executed training programs.
- Drove specification, scheduling, status and review processes.
- Developed strategic plans and initiatives.
- Directed managers of rapidly growing team.
- Used measurements, analysis and process alternatives to arrive at best practices.
- Represented the company at conferences and seminars.
- Continuous increase of profit margin above 35%.
- Sold due to relocation
- Directed technological improvements, reducing waste and business bottlenecks
Vice President And Executive Officer
Jimex Import Export
1 2007 - 10 2013
- As current family business, Implemented an innovative scrap purchasing structure and logistic.
- Implemented whole market recycling improvements with a focus on recycling amplification for exporting.
- Implemented purchasing spots and logistics for easier container loads
- Initiated and fully operated purchasing program for the recycling area.
- Assisted various customer groups with document structure for safety and environmental protection .
- Financial Consultant and strategic logistic operator.
Education
MBA - Finance
Instituto Technologico De Santo Domingo INTEC
Dominican Republic 04.2013
BBA -
Instituto Technologico De Santo Domingo INTEC
Santo Domingo04.2012
High School Diploma -
Cours Prives Edme
PAP Haiti06.2006
Skills
- Operations management
- Negotiation
- Financial administration
- Staff Management
- Strategic planning
- Consulting
- Business administration
- Multitasking Abilities
- Budgeting
- Interpersonal Communication
- Flexible and Adaptable
- Coachable
Accomplishments
- Made RIT team within 6 months
- Mentor of an efficient agent.
- Opened recycling company
- Opened business relationship between recyclers in Dominican republic and Haiti
- Opened Miami Grill on South Beach
- Partner in Toast Vodka
- Vice President of Jimex Recycling in Haiti
References
Upon request
Timeline
Progressive Claim's Adjuster RIT
Progressive
02.2024 - Current
Progressise Claim's Generalist
Progressive
09.2023 - 02.2024
Chief Operating Officer
Alchemist Distillery
08.2019 - 11.2021
Benefits Specialist
American Income Life
10.2018 - 10.2019
Tax Preparer Assistant Trilangual
Orilas Tax Services
02.2018 - 12.2022
President
J Global solutions LLC
01.2017 - Current
Consultant Operation Developer
Trinity Carrier Services Inc
01.2017 - 01.2018
Vice President
AJ Trading Solutions INC
01.2016 - 01.2017
Vice President
Umg Restaurant Group
01.2013 - 01.2015
President
Teamin Import Export
01.2011 - 01.2014
Vice President And Executive Officer
Jimex Import Export
1 2007 - 10 2013
MBA - Finance
Instituto Technologico De Santo Domingo INTEC
BBA -
Instituto Technologico De Santo Domingo INTEC
High School Diploma -
Cours Prives Edme
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