Jearamie Martin

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Check database for new RMAs three times daily and execute resolution upon receipt of new RMAs.
• Assemble customized computer systems based on same specifications of several returned or to-be-returned defective equipment.

Working this position entails receiving various types of equipment once equipment has gone through entire receiving process. This consists of laptops, PC's, tablets, servers ETC. Audit product in which need to be visually inspected for damages, cracks, scratches, scuffs, and any broken. Then pull all configuration information from unit, install or delete software from device, and log all prudent information into audit tool assuring all information is correct. Loaded specified software packages such as operating systems, word processing, spreadsheet programs or client proprietary software (custom images) into computers while diagnosing system hardware and software packages.

• Generated documentation and information required for customer shipments.
• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
• Monitored performance of logistics operations to identify areas for improvement.
• Generated monthly performance reports to track and analyze shipping trends.

Microsoft (Seattle) Consisted of moving outdated computers out of offices and moved new units.

• Created reports to provide insights into logistics operations and performance.
• Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.

• Adhered to all quality control standards by thoroughly evaluating all printed components.
• Tracked production statuses, coordinated workflow and reported and coordinated schedules. Inspected and adjusted work performed to meet expectations.
• Participated in training sessions to enhance skills and knowledge.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.

Expedia (Seattle) Pieced together new computers and hardware in new offices for the company. Installing software on the PC after assembly was also part of the job.

• Generated documentation and information required for customer shipments.
• Monitored performance of logistics operations to identify areas for improvement.
• Created reports to provide insights into logistics operations and performance.

• Adhered to all quality control standards by thoroughly evaluating all printed components.
• Tracked production statuses, coordinated workflow and reported and coordinated schedules.
• Checked and wrapped animal food and supplements. Placed in boxes and labeled cartons for shipping.
• Assisted development leads in definition of process flows, relative task priorities and business value measurement parameters.

Performed managerial duties at this job. Was in charge of most sales, ordering supplies, and keeping up with profits. Managed over 8 employ while providing service to up to 100 customers a day.