Jearl JC Cauthorne
Cookeville,TN
Summary
Outstanding problem solving and active listening skills achieving
sales goals for both the customer and company. Technology savvy
with proficiency in Profit 21, working on Trend.
KEY STRENGTHS & EXPERTISE:
World-Class Customer Service
Technical Support
Sales
Inventory Control
Problem Analysis/Resolution
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Johnstone Supply - Knoxville Group
Cookeville, Tennessee
01.2022 - Current
- Developed strong working relationships with staff, fostering apositive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Heating Air Conditioning Technician
Cookeville Regional Medical Group, Inc
Cookeville, Tennessee
10.2021 - 01.2022
- I tested capacitors, transistors, and transformers for proper continuity and resistance.
- Performed preventative maintenance tasks on HVAC systems, identifying potential issues before they escalated into more significant problems.
- Collaborated with team members to complete large-scale installations, maximizing productivity and efficiency.
- Ensured optimal performance of air conditioning systems through meticulous installation and setup procedures.
Territory Manager
Baker Distributing Company
Nashville, Tennessee
01.2020 - 10.2021
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Expanded territory coverage by strategically identifying and targeting high-potential accounts.
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
BRANCH MANAGER
UNITED, C.C. DICKSON CO
Burlington, NC
08.2004 - 01.2020
- Provides exceptional customer service and sales to direct business customers
- Provides needed equipment, parts, and quotes
- Conducts research and solve problems with orders or service related issues
- All required reporting including transfers, shipping, and mailing
- Maintains a safe and clean environment.
Branch Manager
United Refrigeration, Inc, Petrie Heating, Cooling
BURLINGTON, NC
08.2004 - 01.2020
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Service Technician
Cookeville Tennessee
04.2002 - 08.2004
- Investigates problems and performance repairs on various mechanical and electrical equipment in heating, cooling, and ventilation systems
- Performs preventative maintenance on various mechanical and electrical equipment in heating and cooling systems
- Monitors and inspects heating and cooling systems to ensure continued proper operation
- Checks and changes air filters on a regular basis.
Education
ABC) CERTIFICATE OF ABC-HVAC Apprenticeship program, HVAC I, HVAC - undefined
2004
Management
Rockhurst College Continuing Education Center
May 2000
undefined
Jackson County High School
1984
Associated Builders - undefined
YEARS HVAC SCHOOL, Contractors
Skills
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Orientation and training
- Product branding
Certification
Sporlan Online Training
Sporlan Online Training
Sporlan Online
EPA
Esco Institute, Assistant Branch Manager
Interests
Cookeville, Tennessee, United States
Timeline
Assistant Manager
Johnstone Supply - Knoxville Group
01.2022 - Current
Heating Air Conditioning Technician
Cookeville Regional Medical Group, Inc
10.2021 - 01.2022
Territory Manager
Baker Distributing Company
01.2020 - 10.2021
BRANCH MANAGER
UNITED, C.C. DICKSON CO
08.2004 - 01.2020
Branch Manager
United Refrigeration, Inc, Petrie Heating, Cooling
08.2004 - 01.2020
Service Technician
Cookeville Tennessee
04.2002 - 08.2004
ABC) CERTIFICATE OF ABC-HVAC Apprenticeship program, HVAC I, HVAC - undefined
Management
Rockhurst College Continuing Education Center
undefined
Jackson County High School
Associated Builders - undefined
YEARS HVAC SCHOOL, Contractors
Sporlan Online Training
Sporlan Online Training
Sporlan Online
EPA
Esco Institute, Assistant Branch Manager
Similar Profiles
Adriana DosanAdriana Dosan
Account Manager at Johnstone Supply The Ware GroupAccount Manager at Johnstone Supply The Ware Group
Jeffrey BarronJeffrey Barron
Marketing and Regional Sales Manager at Johnstone SupplyMarketing and Regional Sales Manager at Johnstone Supply
Demiah WilsonDemiah Wilson
Counter Salesperson/Warehouse Associate at Johnstone SupplyCounter Salesperson/Warehouse Associate at Johnstone Supply