Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 2 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Skilled Production Worker offering 1 years of experience in warehouse and manufacturing environments. Focused on being productive and safety-minded at all times.
Overview
2
2
years of professional experience
Work History
Sales Representative
Corporate Concepts
08.2022 - 11.2022
Increased sales by offering advice on purchases and promoting additional products.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Trained and mentored new sales representatives.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Developed and delivered engaging sales presentations to convey product benefits.
Organized sales paperwork, presented proposals and finalized contracts.
Attended advanced training sessions and conferences to increase product knowledge and productivity.
Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
Completed documentation smoothly to finalize sales.
Traveled by foot or automobile to deliver or sell merchandise or services.
Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
Worked quickly to weed out customers unlikely to buy to focus attention on valuable prospects.
Greeted customers, helped locate merchandise and suggested suitable options.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Built customer loyalty and retention by delivering excellent shopping experiences.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Field Technician
National Data & Surveying Services
10.2021 - 08.2022
Here I setup cameras and tubes anywhere imassigned to survey traffic
These cameras are setup on street lights and point at intersections
The tubes are laid across roads so cars and run over and send data through air pressure.
Kept detailed records of field measurements and data.
Utilized safety practices with no complaints or accidents.
Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
Calibrated new and existing equipment for optimal performance.
Enacted successful repairs by applying technical skills and operations knowledge.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Discovered and resolved issues that affected project outcomes.
Manufacturing Technician
NB Electrical Enclosure Manufacture, INC
09.2021 - 11.2021
I operated the cnc router to cut metal pieces.
Inspected finished products for quality and adherence to customer specifications.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products.
Made sure that products were produced on time and are of good quality.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Built product subassemblies or final assemblies and monitored and adjusted production processes or equipment for quality and productivity.
Inspected products and machines to maintain quality and efficiency.
Performed general equipment maintenance and repair to minimize downtime.
Selected material quantities or processing methods needed to achieve efficient production.
Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
Loaded and unloaded parts to maintain high level of production.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Maintained tight tolerances with design specifications.
Properly loaded and unloaded materials in and out of machines.
Adhered to high level of safety by following company rules and regulations to prevent injuries.
Moved finished work to correct staging area for disposition.
Manually set up machinery, lathes and grinders.
Trained and coached new team members on proper machine set-up procedures.
Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
Studied instructions, labels, blueprint specifications and materials before beginning projects and operating equipment.
Evaluated production systems and processes, made recommendations regarding modifications and helped implement.
Sales Associate
Modells
01.2020 - 03.2020
Helped customers navigate store, complete sales, and process returns
Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
Increased per-customer revenue by proactively suggesting additional Product or Service purchases
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Engaged with customers to effectively build rapport and lasting relationships.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Maintained customer satisfaction with quick and professional handling of product returns.
Processed product returns and assisted customers with other selections.
Achieved perfect attendance and on-time record.
Greeted customers, helped locate merchandise and suggested suitable options.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Alerted customers to upcoming sales events and promotions.
Spoke to customers in native language to increase loyalty and establish relationships.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Provided exceptional services and pleasant shopping experiences to retail customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Prioritized helping customers over completing other routine tasks in store.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Informed customers of current store promotions to encourage additional sales purchases.
3D Printing Manufactuer
G-Create
07.2019 - 08.2019
Managed complex design projects from design and development through final editing
Converted real objects into animated representations using motion capture and scanning devices
Met Type motion requirements by depicting realistic movements with 2D and 3D imagery
Showed planned designs to creative teams with basic drawings and Software sketches
Designed high-quality graphics in Software for use in Type projects
Stayed busy during slow work periods, frequently handling Task and Task .
Multi-tasked to keep all assigned projects running effectively and efficiently.
Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
Prepared and operated offset printing press for maximum efficiency and production.
Operated press to achieve highest print quality and productivity with minimal scrap.
Adjusted press during production runs to maintain specific registration and color densities.
Proofed all job orders, securing client approval prior to production.
Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
Analyzed daily density readings from each printer to detect potential quality issues.
Properly secured loads with security straps, covers and security seals.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Worked flexible hours; night, weekend, and holiday shifts.
Education
Mechanical Engineering Technology
Some College
Buffalo, NY
High school diploma -
George Westinghouse
Brooklyn, NY
06.2020
No Degree - Design & Engineering
Brooklyn Steam Center
Brooklyn, NY
06.2020
Skills
AutoCAD
CAD
SolidWorks
Manufacturing
Autodesk Inventor
Drafting
CNC
Adobe Photoshop
Autodesk
Project planning
Product development
Research & development
Process engineering
Customer service
Mechanical engineering
Maintenance
Editing
Project management
Interior design
Communication skills
Sales
Organizational skills
Driving
Stocking
Inside and Outside Sales
Product and Service Knowledge
Problem-Solving Strengths
Strategic Planning
Online Chat
Upselling Techniques
Customer Relations
Assembly and Production
Time Management
Deadline Compliance
Design Techniques
Heavy Lifting
Equipment Safety
Troubleshooting and Diagnostics
Manufacturing Processes
Active Listening
Materials Loading
Methods of Production
Equipment Preparation
Knowledge of Manufacturing
Project Management
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certifications and Licenses
Driver's License
October 2019
, Real Estate License
November 2021 to Present
OSHA 30
January 2022 to Present
Photography
Ive been doing photography for 2 years now.
I do digital and film photography.
Timeline
Sales Representative
Corporate Concepts
08.2022 - 11.2022
Field Technician
National Data & Surveying Services
10.2021 - 08.2022
Manufacturing Technician
NB Electrical Enclosure Manufacture, INC
09.2021 - 11.2021
Sales Associate
Modells
01.2020 - 03.2020
3D Printing Manufactuer
G-Create
07.2019 - 08.2019
Mechanical Engineering Technology
Some College
High school diploma -
George Westinghouse
No Degree - Design & Engineering
Brooklyn Steam Center
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