JEAYSIA ALLEN
Cumming,GA
Summary
Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
3
3
years of professional experience
Work History
Front End Cashier
Walmart
Cumming, GA
02.2024 - 12.2024
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Approached every question or concern with calm and level-headed approach.
- Organized items on shelves to help customers locate products easily and quickly.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Prevented loss by identifying fraudulent transactions and following established security procedures.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
Cashier
Old Navy
Alpharetta, GA
01.2023 - 01.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
Customer Service Representative
Randstad
Alpharetta, GA
03.2022 - 04.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
Customer Service Representative
TRC Staffing (Delta Dental)
Alpharetta, GA
05.2022 - 01.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Obtained payments from patients and issue insurance cards.
- Processed debit and credit card and electronic check payments.
- Maintained [95]% customer service satisfaction ratings through quality control.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by researching and responding to complex customer telephone, electronic, or written inquiries.
- Provides excellent service to customers with information regarding eligibility, benefits, and claims with emphasis on customer education, satisfaction and retention.
Cashier
Krogers
Roswell, GA
01.2022 - 08.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
High School Diploma -
Centennial High School
Roswell, GA05.2022
Skills
- Ability to multitask and prioritize projects
- Cashier
- Excellent Communication
- Multitasking Abilities
- Flexible and Adaptable
- Active Listening
- Self-Motivated
- Customer service
- Customer assistance
- Cash handling
- Customer service excellence
- Money handling
- Retail merchandising
- Call center experience
- Microsoft Excel
- Data entry
- Problem-solving skills
- Call center customer service
- Inbound phone calls
- Answering questions
- Microsoft Excel and PowerPoint
- Microsoft office and outlook proficiency
- Medical technology
- Active listening
- Critical thinking
- Problem resolution
- Complaint handling
- Professional telephone demeanor
- Call center operations
Timeline
Front End Cashier
Walmart
02.2024 - 12.2024
Cashier
Old Navy
01.2023 - 01.2024
Customer Service Representative
TRC Staffing (Delta Dental)
05.2022 - 01.2023
Customer Service Representative
Randstad
03.2022 - 04.2023
Cashier
Krogers
01.2022 - 08.2022
High School Diploma -
Centennial High School