Jeb Weaver
Pearland,TX
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
18
18
years of professional experience
Work History
Service Advisor
Cruz-n Carz
08.2024 - Current
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
General Store Manager
Mavis Tire
01.2023 - 05.2024
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store, ie budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints by addressing their concerns promptly while adhering to company policies.
- Wrote store schedules based on forecasted projections, employee knowledge, and service requirements.
Shop Owner
Weaver Repair Services
01.2020 - 01.2023
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Established strong relationships with vendors
Automotive Technician
Benson's Wheel And Services
02.2007 - 01.2020
- Maintained a clean and organized work environment.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules
- Completed full vehicle inspections .
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Skills
- Customer Service
- Multitasking and Organization
- Vehicle assessment
- Excellent Communication
Timeline
Service Advisor
Cruz-n Carz
08.2024 - Current
General Store Manager
Mavis Tire
01.2023 - 05.2024
Shop Owner
Weaver Repair Services
01.2020 - 01.2023
Automotive Technician
Benson's Wheel And Services
02.2007 - 01.2020