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Hi, I’m
Jared Brown
Student Engagement Manager
Gadsden,AL
"Exposure brings expansion."
Fred Taylor
Summary
Well-qualified professional with office and customer service experience and a demonstrated ability to work independently and complete multiple projects in a timely fashion, even with ambiguous guidance. A proven willingness to learn and adapt quickly when faced with situational pressures to achieve desired outcomes. Prepared to bring a decade of related experience to an exciting new role.
Overview
11
years of professional experience
5
years of post-secondary education
1
Certificate
Work History
Ed Farm/Propel PathwayBirmingham, AL
Student Engagement Manager
01.2022 - Current
Job overview
- Lead student recruitment efforts for Propel Pathway site in Birmingham, AL, and ensure that the site meets annual enrollment targets
- Design and lead student and family engagement events both in-person and virtually
- Support students and families in learning about and applying to the Propel Pathway Pre-College Program
- Collaborate with Operations and Programs team to facilitate college access workshops in local high schools as part of the Propel Pathway Pre-College program
- Manage 1:1 communication (email, phone, and text) with prospective students and families using HubSpot CRM and Sakari SMS integration
- Drive recruitment efforts through drip campaigns and curated marketing messages (print and digital) created using Canva
- Partner with regional and site leadership in building and maintaining strategic partnerships and relationships with individual high schools to facilitate student and family outreach
- Support Propel Pathway Program Liaisons at high school partners with all aspects of partnership management, including identifying prospective students, setting up and presenting persuasive information sessions and workshops, supporting students in accessing and completing the Propel Pathway applications processes, and assisting with FAFSA completions in similar sessions, workshops, and 1:1 meetings.
- Serve as a program ambassador at community events and public engagements
- Collaborate with Operations and Programs teams to identify, analyze, and develop recommendations to proactively address recruitment and enrollment concerns
- Partner with the Director of Operations to support the development of operational systems to ensure scalability of operations across regions and sites
- Provide frontline CRM support to Operations and Programs teams at the site level
- Consult with other Student Engagement Managers on establishing best practices and process improvements.
- Perform other duties as assigned
Jacksonville State UniversityJacksonville, AL
Assistant Director of Technical Operations
01.2019 - 01.2022
Job overview
- Managed the daily import and export of ISIRs into the Ellucian Banner enterprise resource platform (ERP) manually and through the use of the Automic automation software
- Managed the ISIR suspense file review process, rejected ISIR review process, and file indexing error review process
- Responsible for the transfer monitoring process and reviewing of National Student Clearinghouse discrepancies
- Served as the primary point of contact for Information Technology Services and third-party software providers in the financial aid office
- Coordinated with Information Technology Services to automate processes using Automic
- Submit and track support tickets for IT including, but not limited to software issues, hardware replacement, and report creation
- Tested system releases and patches
- Coordinated the maintenance and updates for all automated financial aid communications using the Argos and Banner Communications Manager platforms
- Worked closely with the Financial Aid Director to make any needed updates to rules, population selections, and processes within Banner
- Work with the Financial Aid Director, Assistant Director of Scholarships, and IT Systems Analyst on the new year setup in Banner and Scholarship Manager
- Assist with technical issues in Next Gen Scholarship Manager, including application and scholarship creation, rules updates, and reporting information
- Aid with minor in-office technical maintenance as needed and liaise with the university’s Technical Support Center
- Assist with office management needs and supervise one direct report
- Support other departmental duties like assisting the leadership team with training materials and technical streamlining opportunities
- Assess training sessions for improvement areas
- Deliver presentations for students and colleagues at university events and professional conferences
- Perform other duties as assigned by the Financial Aid Director or the Vice President of Enrollment Management
Gadsden State Community CollegeGadsden, AL
Financial Aid Clerk
05.2013 - 01.2019
Job overview
- Assisted students and parents with various financial aid needs
- Presented financial aid topics to students, parents, faculty, and staff, including FAFSA completion, verification, navigating the enterprise system (Ellucian Banner)
- Created and maintained electronic forms using Next Gen Dynamic Forms
- Presented at the Alabama Banner Users Group Conferences
- Actively researched opportunities for technical advancement within the department
- Developed social media ideas to strengthen student support, outreach, and retention
- Formulated ideas to improve office efficiency, processes, and student service
- Managed electronic documentation used by staff and students
- Maintained department webpage
- Managed the daily import and export of ISIRs into the Ellucian Banner manually and through the use of the Automic automation software
- Managed the ISIR suspense file review process
- Served as the primary point of contact for Information Technology Services and third-party software providers in the financial aid office
- Coordinated with Information Technology Services to automate processes using Automic
- Worked closely with the Financial Aid Director to make any needed updates to rules, population selections, and processes within Banner
- Work with the Financial Aid Director and IT Systems Analyst on the new year setup in Banner
- Aid with minor in-office technical maintenance as needed
- Support the leadership team with training materials
- Perform other duties as assigned by the Financial Aid Director
Gadsden Fairfield Inn & Suites by MarriottGadsden, AL
Night Auditor
11.2010 - 05.2013
Job overview
- Oversaw night auditing of daily room occupancy and hotel revenue
- Worked with management to improve the guest experience by adjusting times for breakfast set up and invoice delivery
- Ensured that refreshment products were always catered to guest desires and fully stocked
- Used FOSSE software system
- Controlled cash and credit card payment transactions at the front desk to successfully reduce errors
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for the day crew
- Reset FOSSE for next days' use closing business for the current day
- Handled tasks and responsibilities for front office employees during periods of understaffing
- Collaborated with team members to handle guest requirements from check-in through check-out
- Entered customer data into room system and updated information when patrons changed rooms
Education
Jacksonville State University, Jacksonville, AL
Master of Public Administration from Criminal Justice
01.2020 - 12.2021
Faulkner University, Montgomery, AL
Bachelor of Science from Business
08.2017 - 05.2018
Gadsden State Community College, Gadsden, AL
Associate of Science from Criminal Justice
08.2010 - 05.2011
Skills
Student counseling & support
Software
Ellucian Banner
G-Suite
MS Office
Asana
Calendly
Canva
HubSpot
Sakari
Affiliations
- KIWANIS CLUB OF VULCAN 2020-Present
- UNCF YOUNG PROFESSIONALS ADVISORY COUNCIL 2019-2022
- ALABAMA ASSOCIATION OF STUDENT FINANCIAL AID ADMINISTRATORS 2013–2021
- NATIONAL ASSOCIATION OF STUDENT FINANCIAL AID ADMINISTRATORS 2013–2021
- ALABAMA BANNER USERS GROUP – VICE PRESIDENT OF FINANCIAL AID 2016-2019
- GADSDEN STATE ALUMNI BOARD OF DIRECTORS 2015-2019
Certification
NASFAA Student Eligibility Credential
Timeline
Student Engagement Manager
Ed Farm/Propel Pathway
01.2022 - Current
Jacksonville State University
Master of Public Administration from Criminal Justice
01.2020 - 12.2021
NASFAA Student Eligibility Credential
05-2019
Assistant Director of Technical Operations
Jacksonville State University
01.2019 - 01.2022
Faulkner University
Bachelor of Science from Business
08.2017 - 05.2018
Financial Aid Clerk
Gadsden State Community College
05.2013 - 01.2019
Night Auditor
Gadsden Fairfield Inn & Suites by Marriott
11.2010 - 05.2013
Gadsden State Community College
Associate of Science from Criminal Justice
08.2010 - 05.2011
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