Hi, I’m
Jebediah Kuseske
Ham Lake
Summary
Knowledgeable Accounts Receivable Manager with proven ability to oversee accounts receivable infrastructure and streamline operations. Adept at implementing innovative solutions to improve system efficiency and reliability. Demonstrated expertise in managing cross-functional teams and enhancing system security. Driving results for lowering DSO and building efficiencies by improving processes.
Overview
12
years of professional experience
1
Certification
Work History
Summit Fire Protection
Accounts Receivable Process and Systems Manager
03.2024 - Current
Job overview
- Oversee the processing and reconciliation of over $150 million in virtual credit card transactions annually, maintaining strict accuracy and fraud prevention controls.
- Troubleshoot and resolve complex account reconciliations, billing discrepancies, and transaction adjustments, collaborating cross-functionally with Accounting, IT, and Operations to maintain data integrity and customer satisfaction.
- Develop and deliver customized financial reporting and KPI dashboards through Salesforce, Oracle, Sage, Power BI, and Anterra, providing leadership with actionable insights for data-driven decision-making.
- Administer and maintain relationships with third-party customer billing portals (Ariba, Coupa, Coringo, Textura), ensuring compliance with client-specific invoicing and payment requirements.
- Oversee onboarding and training of AR and branch staff nationwide, ensuring proficiency in financial systems, process workflows, and company policy.
- Lead the design, documentation, and continuous improvement of standard operating procedures (SOPs) governing all Accounts Receivable (AR) systems and processes to ensure efficiency, consistency, and compliance across the organization.
- Drive the implementation and integration of advanced financial and automation technologies—including Sage, Oracle, Salesforce, GetPaid, PayTrace, Stripe, Biller IQ, Quadient, Wells Fargo Integrated Receivables, Handle, and Monto—to optimize AR performance and data accuracy.
- Manage the rollout and standardization of desktop check scanners and remote deposit procedures across branch offices, improving cash application speed and accuracy.
- Support post-acquisition integration by conducting systems setup, staff training, and process alignment for more than 25 acquired entities, ensuring seamless operational transitions.
- Support cash applications by designing strategies to apply cash timely and effectively to hit department goals
Summit Fire Protection
Accounts Receivable Manager
10.2018 - 02.2024
Job overview
- Supervised a 55-member Accounts Receivable team across multiple divisions, providing leadership, training, and daily operational oversight to ensure accuracy, compliance, and strong financial performance.
- Oversaw the full spectrum of AR functions, including E-Billing, collections, liens and bankruptcy filings, attorney and agency collections, and conciliation court processes.
- Reviewed and approved AR adjustments including discounts, write-offs, and cash application corrections to maintain accurate financial records.
- Managed a $130 million AR portfolio, implementing process improvements that reduced receivables aged over 90 days from 21% to 12%, significantly improving cash flow and overall DSO.
- Served as the escalation point for complex account disputes, collaborating cross-functionally to resolve billing discrepancies, payment issues, and customer concerns.
- Managed relationships with key enterprise clients such as Chipotle, Georgia Pacific, 3M, and MGM Resorts, ensuring adherence to special billing and payment agreements.
- Produced and presented weekly AR reports and KPI dashboards to executive leadership, driving accountability and informed decision-making.
- Oversaw month-end close processes, including bank reconciliations, customer refunds, general ledger reconciliations, and verification of intercompany transactions.
- Administered companywide use of the Heartland/PayTrace credit card processing system—managing access, training, and daily reconciliation for all locations.
- Implemented an AR automation tool that optimized collections workflows, increased efficiency, and improved visibility into receivables activity.
- Launched the “Payment-on-Site” initiative across 42 divisions, enabling direct branch-level payments and accelerating cash collection.
- Developed and maintained partnerships with third-party billing portals (Ariba, Coringo, Coupa, Service Channel), ensuring compliance, accurate invoicing, and efficient issue resolution.
Summit Fire Protection
Accounts Receivable/Collector
12.2017 - 10.2018
Job overview
- Managed collections for four regional divisions with a combined $1.2 million accounts receivable portfolio, consistently achieving the company’s goal of maintaining AR over 90 days below 13%.
- Conducted proactive collection efforts to recover delinquent balances, collaborating with project managers, billing teams, and customers to resolve disputes and secure timely payments.
- Prepared and filed liens and conciliation court documents for delinquent projects, ensuring compliance with legal and contractual requirements.
- Partnered closely with the billing department to identify and correct billing errors and cash application discrepancies, improving the accuracy and efficiency of AR processes.
- Processed and posted daily lockbox, credit card, ACH, and mail deposits, maintaining meticulous cash tracking and reconciliation across all assigned accounts.
- Supported team development by training new AR and collections staff on systems and procedures, and best practices to ensure smooth onboarding and consistent performance standards.
Wagner, Falconer & Judd, LTD
Sr. Collections Representative
09.2015 - 12.2017
Job overview
- Trained and mentored new collectors on collections systems, quality assurance standards, skip tracing techniques, and credit report analysis, ensuring accuracy, compliance, and performance consistency.
- Ensured full adherence to FDCPA regulations and client-specific collection parameters while consistently meeting and exceeding individual monthly collection goals.
- Served as the primary escalation point for complex consumer and attorney inquiries, resolving disputes efficiently and maintaining professionalism under pressure.
- Developed and implemented the department’s first Standard Operating Procedures (SOPs), improving process consistency and compliance across the collections function.
- Evaluated and coordinated with multiple software vendors to select and implement a new collections management platform, modernizing department operations.
- Negotiated complex settlements and payment arrangements with consumers, attorneys, and business owners for high-profile clients including Fredrickson & Byron, Safeway Group, Brookdale Senior Living, Citizen Watch Co., and Concur Technologies.
- Supported firm growth by identifying and securing new collections clients, including Apollo Heating & Air and Superior Roofing, expanding the department’s service portfolio and revenue base.
Thomson Reuters
Inside Sales Representative
02.2015 - 08.2015
Job overview
- Conducted high-volume outbound sales campaigns to promote and renew subscriptions for legal publications, eBooks, and software solutions to attorneys and law firms across California, Texas, Washington, D.C., and Virginia.
- Scheduled and delivered ProView and eBook product demonstrations for attorneys and office managers, effectively communicating value propositions and product functionality.
- Developed and executed targeted sales strategies using Salesforce, SAP, and Infoview, resulting in increased client engagement and improved renewal rates.
- Partnered with regional sales representatives to create and optimize monthly billing and software contracts, ensuring accuracy and customer satisfaction.
- Collaborated with fellow sales team members to design and refine territory-specific strategies, driving consistent revenue performance and growth.
- Promoted and enrolled attorneys in online and live Continuing Legal Education (CLE) seminars, supporting professional compliance and client relationship retention.
Gurstel Chargo, P.A.
Collection Lead
10.2013 - 02.2015
Job overview
- Supervised a team of 10+ collectors, overseeing daily production, call volumes, schedules, and reporting to ensure efficiency, organization, and achievement of performance goals.
- Provided ongoing coaching, training, and quality assurance by reviewing recorded calls, identifying opportunities for improvement, and reinforcing compliance with FDCPA and client-specific collection parameters.
- Handled escalated consumer and attorney inquiries, resolving disputes professionally and maintaining positive client relationships.
- Conducted weekly dialer campaigns to meet client performance targets and maximize outreach effectiveness.
- Trained new collectors in collection systems, skip tracing methods, credit report analysis, and legal decision-making, ensuring operational consistency and regulatory compliance.
- Created and analyzed performance and production reports to identify trends, drive process improvements, and expand departmental efficiency and client market share.
- Participated in client performance review meetings to present collection metrics, audit results, and process improvement initiatives.
- Oversaw file inventory control and managed client letter campaigns, ensuring timely communication and compliance with contractual requirements.
- Supported commercial client accounts by managing escalated issues and ensuring professional handling of high-value receivables.
- Recognized as a Top 5 Collector from 2010–2015, consistently exceeding performance goals and contributing to department success.
Education
Minnesota State University, MankatoMankato, MN
No Degree from Business Administration And Management
Skills
- Accounts receivable management
- Credit management
- Cash application management
- Detailed account review
- General ledger reconciliation
- Transaction management
- Precise lien documentation
- Bankruptcy oversight
- Financial analysis and reporting
- KPI Analysis
- Month-End Close
- E-Billing
- Intercompany Transactions
- Customer portal management
- Compliance (FDCPA)
- Sage
- Oracle software proficiency
- Experience with Salesforce
- GetPaid
- Payment processing expertise
- Stripe
- Biller IQ
- Quadient software proficiency
- Wells Fargo Integrated Receivables
- Handle
- Monto
- Experience with Power BI
- Anterra
- Ariba
- Coupa
- Coringo
- Textura
- Service Channel
- Heartland
- SAP
- Infoview
- ProView
- Microsoft Office Suite
Certification
University of Wisconsin School of Business - Management Certification
Timeline
Accounts Receivable Process and Systems Manager
Summit Fire Protection
03.2024 - Current
Accounts Receivable Manager
Summit Fire Protection
10.2018 - 02.2024
Accounts Receivable/Collector
Summit Fire Protection
12.2017 - 10.2018
Sr. Collections Representative
Wagner, Falconer & Judd, LTD
09.2015 - 12.2017
Inside Sales Representative
Thomson Reuters
02.2015 - 08.2015
Collection Lead
Gurstel Chargo, P.A.
10.2013 - 02.2015
Minnesota State University, Mankato
No Degree from Business Administration And Management