Jebrenia Matthews
RICHMOND HILL
Summary
Dynamic professional with a proven track record in excelling in accuracy and precision in various job functions. Adept at enhancing operational efficiency through effective teamwork and problem-solving. Recognized for exceptional communication skills and a commitment to customer satisfaction, ensuring seamless experiences in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Title Clerk
J.C. Lewis Ford Savannah
07.2023 - Current
- Assisted in processing vehicle title applications and transfers.
- Maintained accurate records of vehicle ownership and registration data.
- Supported customers with inquiries regarding title-related documentation.
- Learned state regulations governing vehicle titles and registrations.
- Collaborated with team to ensure timely processing of title requests.
Airline Customer Service Agent
Delta
07.2011 - 07.2023
- Assisted customers with flight reservations, cancellations, and changes to ensure seamless travel experiences.
- Provided prompt responses to inquiries via phone and in-person, enhancing customer satisfaction and loyalty.
- Coordinated check-in processes, managing passenger flow efficiently during peak travel times.
- Resolved issues related to baggage handling, ensuring timely delivery and minimizing customer complaints.
- Collaborated with team members to maintain accurate records in reservation systems for operational efficiency.
Administrative Manager
Lyn's Caring Heart
01.2003 - 07.2011
- Streamlined administrative processes, enhancing operational efficiency and reducing response times.
- Developed and implemented office policies, ensuring compliance with organizational standards.
- Led cross-functional teams to coordinate projects, improving communication and collaboration across departments.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Oversaw budget preparation and financial reporting, ensuring accuracy and accountability in expenditures.
Education
Associate of Science - Computer And Information Systems
Ashworth College
Norcross, GA06-2026
Business Administration And Management
Ashworth College
Norcross, GA06-2017
Skills
- File management
- Accuracy and precision
- Deadline management
- Data entry
- Attention to detail
- Excellent communication
- Multitasking Abilities
- Teamwork and collaboration
- Organizational skills
- Conflict resolution
- Problem-solving abilities
- Adaptability and flexibility
Timeline
Title Clerk
J.C. Lewis Ford Savannah
07.2023 - Current
Airline Customer Service Agent
Delta
07.2011 - 07.2023
Administrative Manager
Lyn's Caring Heart
01.2003 - 07.2011
Associate of Science - Computer And Information Systems
Ashworth College
Business Administration And Management
Ashworth College
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