Jechel McMahon
Santa Rosa,Ca
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Sales Specialist
CardinaleWay CDJR
08.2022 - 02.2024
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
Valet/Bell Attendant
Drive Hospitality
05.2021 - 05.2022
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Built positive customer rapport for courteous, friendly and professional service.
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Enhanced guest experience by promptly greeting and assisting with luggage upon arrival and departure.
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
Hostess Manager
Macarthur Place Hotel & Spa
11.2019 - 05.2021
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Mentored hostess team members, fostering professional growth and strong teamwork.
Education
High School Diploma -
Rancho Cotate High School
Rohnert Park, CA06.2018
Skills
- Client Relations
- Upselling and Cross Selling
- Superior customer service
- Reliable and punctual
- Excellent people skills
- Goal-Oriented
- Outgoing Personality
- CRM software proficiency
- Online sales techniques
- Effective negotiation
Timeline
Sales Specialist
CardinaleWay CDJR
08.2022 - 02.2024
Valet/Bell Attendant
Drive Hospitality
05.2021 - 05.2022
Hostess Manager
Macarthur Place Hotel & Spa
11.2019 - 05.2021
High School Diploma -
Rancho Cotate High School