Jecinda Cintron
Orlando,FL
Summary
Achieved exceptional customer satisfaction levels at TTEC by swiftly resolving complaints, enhancing company reputation through superior customer service, and exceeding performance targets. Skilled in customer relations (soft skill) and data entry proficiency (hard skill), I also played a key role in staff training, leveraging a goal-oriented mindset to drive results and foster team excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Serivces Representative
TTEC
07.2021 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Education
High School Diploma -
East River High School
Orlando, FL06.2016
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Staff Training
- Paperwork Processing
Certification
- Lead Training -
Timeline
Member Serivces Representative
TTEC
07.2021 - Current
High School Diploma -
East River High School