Jecovial Crowder
Macon,USA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
Retail Reset Merchandiser
Crossmark Merchandising
Plano, TX
10.2024 - Current
- Prepared detailed reports on merchandising activities, results, and forecasts for management review.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Checked source documents against entered data to ensure accuracy.
- Prepared summaries of daily work completed for review by supervisors.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Provided support to management staff in regards to data entry processes.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Building Manager Assistant
Bolingreen Health and Rehab Nursing Home
Macon, GA
09.2020 - 11.2024
- Managed and performed maintenance tasks involving plumbing, electrical work, HVAC, and construction, ensuring the overall functionality of the facility
- Prepared rooms for new tenants by repairing and painting ceilings and walls in both rooms and bathrooms, guaranteeing a pristine living environment
- Ensured proper functioning of toilets, faucets, showers, HVAC units, and furniture in each room, meeting the comfort and safety standards for elderly patients
- Successfully completed work orders placed by tenants, showcasing excellent communication and customer service skills, and addressing the specific needs of elderly patients promptly
- Maintained high standards for room conditions, ensuring that all elements were in good working order before new tenants occupied the space
- Created inspection checklist and quality control parameters to avoid fines and violations
- Monitored utilities usage to optimize efficiency and reduce expenses
- Reduced equip and systems repair costs by ensuring daily preventive maintenance checklists were completed and recorded according to codes and regulations
- Performed regular inspections of building to identify and address any issues or repairs needed
- Ensured operations conformed to federal, state, city and industry regulations
- Facilitated effective communication between employees through regular meetings, trainings, and written correspondence
- Maintained accurate records of all maintenance activities, budgets, and reports
- Ensured compliance with local codes, regulations, and laws related to building management
- Managed and maintained all aspects of building operations
- Responded to emergency calls and arranged for immediate service
- Performed daily walk-through of space to ensure cleanliness and compliance with safety standards
- Handled emergency situations promptly by coordinating staff response and contacting appropriate authorities
- Attended meetings to address scheduling, challenges and issues pertaining to building operations
- Coordinated with tenants to address concerns, complaints, and requests for service
- Ordered, dispensed, and organized office supplies for team use
- Compiled records, materials and forms needed to handle different requests
- Offered professional first impression to visitors and callers and gave knowledgeable assistance
- Supported meetings by setting up spaces and taking detailed notes
- Organized and updated file systems, keeping records easily retrievable
- Maintained accurate, updated accounts with new transactions and reconciliations
- Delivered range of basic and advanced clerical support for daily and special project needs
Diesel Technician
Ryder
Morrow, GA
06.2013 - 09.2024
- Completed quality repairs and maintenance on heavy truck and diesel engines according to manufacturer-designed procedures
- Collected and disposed of used or defective components, including helping with warranty claims on specific parts
- Managed regular upkeep on vehicles, including tire changes, brake updates and greasing work
- Participated in ongoing training opportunities to stay current on industry best practices and emerging technologies related to diesel engines
- Performed routine maintenance on heavy-duty diesel vehicles, including oil changes, filter replacements, and fluid checks
- Kept clean and safe work areas with regular attention to shop housekeeping needs
- Investigated problems with engine electronics and diagnosed failures
- Replaced worn or damaged parts, such as belts, hoses, and gaskets
- Maintained clean and organized workspace to promote efficiency and prevent accidents
- Communicated effectively with customers regarding necessary repairs, timelines, and costs involved in servicing their vehicles
- Tested diesel engine components for proper functionality using diagnostic equipment
- Collaborated with fellow technicians to troubleshoot complex repair issues
- Diagnosed and repaired malfunctions in diesel engine systems
- Adjusted components and tolerances of heavy-duty air brake systems
- Provided exceptional customer service by addressing concerns promptly and ensuring satisfaction upon completion of repairs
- Installed new or rebuilt parts according to manufacturer specifications
- Assisted with job tracking by accurately completing work order paperwork and required inspection documentation
- Documented parts used and labor hours of each job
- Handled comprehensive preventive maintenance needs on company equipment
- Kept detailed records of all maintenance and repair work performed on vehicles
- Used computerized systems to access service manuals and wiring diagrams for specific vehicle models
- Met demands of busy diesel repair shop by partnering well with team members and completing quick work
- Ensured compliance with safety standards when working with hazardous materials or in confined spaces
- Inspected diesel engines and identified necessary repairs or maintenance
- Operated heavy machinery, such as lifts and hoists, to safely move large vehicle components during repairs
- Inspected brake systems, steering mechanisms, wheel bearings and other important parts
- Adjusted and relined brakes, align wheels, tighten bolts and screws and reassemble equipment
- Completed skilled repairs to interior components, seats and panels
- Diagnosed malfunctions with inspections, computer-assisted diagnostics and test drives
- Test drove trucks and buses to diagnose malfunctions or to ensure that they are working properly
- Checked parts against factory specifications with thorough inspections and measurements
- Eliminated safety issues by installing and adjusting protective guards and devices
- Met emissions controls standards by making skilled adjustments and repairs to computer-controlled exhaust devices
- Performed routine maintenance and regular lubrication of equipment and machinery
- Improved working height by raising trucks, buses and heavy equipment with hydraulic jacks
Amazon Mechanical Turk Worker
Amazon.com
Macon, GA
08.2023 - 07.2024
- Used computers and [Software] to enter data and process information
- Minimized errors with proper verification and classification of data
- Assisted staff with locating important records and retrieving database information
- Prepared records for document imaging and retrieval in company database
- Coded, extracted, and interpreted information to determine correct input procedure
- Kept high level of accuracy in completing repetitive tasks
- Performed printing, scanning and requested clerical tasks
- Obtained further information for incomplete documents
- Collected data for entry from multiple sources
- Achieved daily production quotas through consistent workflow prioritization
- Updated and maintained databases, tracking and improving recordkeeping
- Compared data entered to source documentation for accuracy and completeness
- Minimized data loss risks by backing up completed work daily
Trash collector
Valet Living
Macon, GA
04.2024 - 07.2024
- Maneuvered garbage trucks through tight spaces and difficult terrain as required
- Collaborated with team members to meet daily quotas for waste collection
- Communicated with dispatchers, supervisors, and coworkers as needed
- Wore appropriate personal protective equipment during work hours
- Detected potential mechanical issues with garbage truck and coordinated repairs
- Provided exceptional customer service to residents along collection route
- Collected waste materials from designated pickup points
- Performed minor repairs on garbage truck
- Reported any hazardous or dangerous materials found during pickups
- Maintained cleanliness of garbage truck inside and out
- Adhered to local regulations regarding waste disposal procedures
- Conducted pre-trip inspections to ensure safe vehicle operation
- Participated in regular safety meetings and training sessions
- Operated garbage trucks efficiently and safely
- Completed daily logs and reports for management review
- Followed assigned routes for waste collection
- Ensured timely completion of assigned routes each day
- Resolved delays, safety issues and breakdowns by working closely with dispatch team
- Collected refuse from bins using manual or automated methods
- Informed customers of excess garbage or unauthorized items with standard tags
- Verified safe operating condition of trucks before beginning daily routes
Education
Associate in Applied Science (A.A.S.) - Technical Managment
American Military University
Charlestown, West Virginia, Online02.2021
Skills
- Data accuracy
- Document Preparation
- Data Security
- Document processing
- Data transcription
- Word Processing
- File Management
- Error identification
- Proofreading
- Accuracy and Attention to Detail
- Quality Control
- Quality Assurance
- Time Management Abilities
- Task Coordination
- Teamwork and Collaboration
- Fast Typing Speed
- Problem Solving
- Technical Support
- Critical Thinking
- Data Entry
- Order Processing
- Decision Making
- Performance Improvement
- Bookkeeping
- Technical Troubleshooting
- Data reporting
- Organizational Skills
- Data Validation
- Data Management
- Planogram implementation
- Shelf labeling
- Merchandise resetting
- Product rotation
- Planogram execution
- Stock replenishment
- Visual merchandising
- Store layout design
Languages
English, Native
Timeline
Retail Reset Merchandiser
Crossmark Merchandising
10.2024 - Current
Trash collector
Valet Living
04.2024 - 07.2024
Amazon Mechanical Turk Worker
Amazon.com
08.2023 - 07.2024
Building Manager Assistant
Bolingreen Health and Rehab Nursing Home
09.2020 - 11.2024
Diesel Technician
Ryder
06.2013 - 09.2024
Associate in Applied Science (A.A.S.) - Technical Managment
American Military University
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