Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jecsiany Maldonado Rivera

Plant City,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Online Grocery Associate

Walmart
11.2020 - Current
  • Provided customer support for technical issues related to the online ordering process.
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Provided training and support for new employees joining the company's online grocery team.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Assisted teammates with daily tasks during peak periods.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Scanned items when pulling from shelves to update system stock information.
  • Completed pickup and shopping orders for customers within local area.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.

Department Manager

Walmart
06.2019 - 08.2020
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Worked closely with sales associates to complete tasks.
  • Handled shift overstock, restocking and inventory control.
  • Coached and trained new staff members, providing guidance on department policies and procedures.

CAP Team 1 Associate

Walmart
10.2017 - 06.2019
  • Provided customer service support to answer inquiries, resolve issues and process orders accurately.
  • Maintained stock levels on shelves and backroom areas.
  • Organized product displays in store window to attract customers.
  • Performed daily opening and closing procedures of the store.
  • Consulted with team members for problem solving solutions when needed.
  • Monitored inventory levels on a regular basis to ensure adequate stock is available at all times.
  • Assisted in training new associates on company policies, procedures and processes.
  • Helped customers on floor with locating, reaching and selecting merchandise.
  • Maintained, cleaned and organized backroom according to company policy.
  • Arranged supplies, merchandised products and removed damaged items from assigned areas.
  • Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
  • Used inventory management systems and completed bin audits.
  • Operated forklift and pallet jack to transport heavy loads.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.

Jewelry Sales Associate

Walmart
05.2017 - 10.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Assisted in the design of custom jewelry pieces for customers.
  • Received inventory shipments and stocked shelves with merchandise.

Cashier

Walmart
05.2016 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

High School Diploma -

Plant City High School
PLANT CITY, FL
01.2015

Skills

  • Deadline Driven
  • Verifying Order Accuracy
  • Prioritizing Orders
  • Leadership
  • Attention to details
  • Adaptability
  • Customer service
  • Problem solving
  • Organization
  • Bilingual
  • Time management
  • Planning and Organization
  • Verbal and Written Communication
  • Customer Relations
  • Fast learner
  • Team work

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Online Grocery Associate

Walmart
11.2020 - Current

Department Manager

Walmart
06.2019 - 08.2020

CAP Team 1 Associate

Walmart
10.2017 - 06.2019

Jewelry Sales Associate

Walmart
05.2017 - 10.2017

Cashier

Walmart
05.2016 - 05.2017

High School Diploma -

Plant City High School

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Jecsiany Maldonado Rivera