Jed Marcks
Inman,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
EC Barton Company (Home Outlet)
Spartanburg, SC
10.2018 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Backroom Team Lead
Target
Spartanburg, SC
10.2015 - 10.2018
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Greeted customers and directed to requested products.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked shelves to match planogram images and instructions.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Greeted store customers and discussed needs.
- Tracked production and quality control systems to proactively identify deficiencies.
- Managed scheduling and task delegation for 5-member warehouse team.
Barista Shift Lead
Barnes & Noble
Orlando, FL
11.2003 - 02.2015
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Designed and adjusted work schedules to meet business demands.
- Monitored food preparation, production and plating for quality control.
Education
No Degree - Computer And Information Sciences
Florida Community College
Jacksonville, FLHigh School Diploma -
Sandalwood High School
Jacksonville, FL06.1996
Skills
- Needs Assessment
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Responding to Difficult Customers
- Data Entry and Maintenance
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Computer Proficiency
- Team-Oriented and Cooperative
- Sales and Upselling
Certification
Forklift certification
Video games, Hiking, documentaries, and love music.
Been playing video games for over 38 years, been collecting since 2006. Love all things involved with video games. Try and hike whenever the opportunity arises. Hiked most of the trails in the area. Been an audiophile since I can remember. Can't play a lick, but not for lack of trying. Have a music collection that has more than 3500 albums.
Timeline
Customer Service Representative
EC Barton Company (Home Outlet)
10.2018 - 08.2022
Backroom Team Lead
Target
10.2015 - 10.2018
Barista Shift Lead
Barnes & Noble
11.2003 - 02.2015
No Degree - Computer And Information Sciences
Florida Community College
High School Diploma -
Sandalwood High School
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