Operations manager with proven expertise in cost reduction and operational efficiency. Demonstrated ability to build high-performing teams and enhance productivity through effective process improvements. Strong track record of identifying growth opportunities and driving business expansion while maintaining budgetary control. Recognized for consistently meeting and exceeding business targets through strategic collaboration and detailed operational management.
Overview
11
11
years of professional experience
Work History
Operations Manager
Builders FirstSource
Cortez , CO
07.2025 - Current
Coordinated daily operations for efficient workflow and resource management.
Assisted in inventory management to ensure stock availability and organization.
Supported team members in executing safety protocols and best practices.
Maintained communication with suppliers to facilitate timely deliveries and updates.
Trained new employees on company policies and operational procedures.
Monitored equipment usage and reported maintenance needs promptly.
Collaborated with cross-functional teams to streamline operational processes.
Implemented effective scheduling to optimize staff resources and coverage.
Managed scheduling, training and inventory control.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Developed and implemented operational procedures to ensure quality standards are met.
Responded to information requests from superiors, providing specific documentation.
Operations Manager
Dolores Water Conservancy District
Cortez, CO
02.2023 - 07.2024
Coordinated daily operations for efficient workflow and resource management.
Supported team members in executing safety protocols and best practices.
Monitored equipment usage and reported maintenance needs promptly.
Managed scheduling, training and inventory control.
Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Collaborated with management team on long-term strategic planning initiatives for the organization.
Analyzed data from daily reports to identify trends in production performance metrics.
Improved morale and management communication by creating employee recognition and rewards practices.
Analyzed and controlled materials, supplies and equipment operational expenses.
Connected with clients and developed strategies to achieve sales and customer service goals.
Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
Oversaw financial management, budget management, accounting and payroll activities.
Operations Manager
Builders FirstSource
Dolores, CO
02.2014 - 02.2023
Coordinated daily operations for efficient workflow and resource management.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Created effective business plans to focus strategic decisions on long-term objectives.
Enforced federal, state, local and company rules for safety and operations.
Motivated and evaluated personnel for performance improvement and goal achievement.
Delivered positive customer experiences by implementing effective quality assurance practices.
Addressed customer concerns with suitable solutions.
Forecasted customer demand to set prices or credit terms for goods or services.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Monitored progress by establishing plans, budgets and measuring results.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Formed and sustained strategic relationships with clients.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.