Jed Santos
La Plata,MD
Summary
IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Technician
New Life Church
01.2020 - Current
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly, positively impacting total number of viewers for sermons on a weekly basis.
- Maintained campus PCs, networks and mobile devices.
- Corrected connectivity faults to restore user access to local networks, public web, and assisted in managing the public facing web page.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Music Teacher
Island Music Company
02.2022 - 06.2024
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Mentored students of different ages and backgrounds in music theory, composition and performance.
- Utilized current technology and interactive teaching methods to enhance student engagement.
- Assessed student performance and provided constructive feedback to guide progress.
Flooring Estimator
Dunn's Floor Covering
03.2017 - 01.2018
- Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
- Prepared material orders to complete projects on time and within budget.
- Analyzed designs and performed accurate cost analysis.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
Education
Associate of Science - Computer Science
College of Southern Maryland
La Plata, MD05-2025
Skills
- Computer assembly
- Computer troubleshooting
- Hardware installation
- Software applications
Certification
- CompTIA A+ - Computing Technology Industry Association. (December 2024)
Timeline
Music Teacher
Island Music Company
02.2022 - 06.2024
IT Technician
New Life Church
01.2020 - Current
Flooring Estimator
Dunn's Floor Covering
03.2017 - 01.2018
- CompTIA A+ - Computing Technology Industry Association. (December 2024)
Associate of Science - Computer Science
College of Southern Maryland
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