Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
Timeline
Generic

Jediael Quiroz

Clarksville,USA

Summary

Dependable professional with over ten years of experience thriving in high-pressure, fast-paced environments. Expertise in team collaboration and independent tasks has consistently driven the achievement of both short- and long-term objectives. Core competencies include effective time management, problem-solving, and adaptability to diverse challenges. Seeking to leverage these skills in a dynamic role that encourages growth and achievement.

Overview

15
15
years of professional experience

Work History

Technical Support Analyst

Uniguest
Clarksville, Tennessee
01.2022 - Current
  • Troubleshoot diverse issues through remote technical support.
  • Handled incoming calls promptly within a high-paced environment.
  • Created well-documented cases and routed them efficiently to relevant teams when needed.
  • Facilitated communication among guests, general managers, owners, and network providers.
  • Issued refunds to guests as required.
  • Facilitated smooth addition of technology for guests at leading hospitality locations.
  • Delivered structured support by offering clear written and verbal instructions across multiple customer service channels.
  • Achieved peak performance consistently on a daily and weekly basis.
  • Maintained seamless multitasking while engaging with customers during support sessions.
  • Detailed customer interactions and resolutions in ticketing tools for accurate data entry.
  • Conducted remote diagnostics to identify and solve technical problems.
  • Trained and cross-trained both new hires and current employees on our hospitality services, and troubleshooting structure.

Roadside Support Specialist

Eagle Tele Services / Michelin
Clarksville, Tennessee
01.2021 - 01.2022
  • Evaluated service requests for commercial units.
  • Handled incoming calls efficiently in a high-pressure setting.
  • Compiled comprehensive service activity reports for management.
  • Communicated critical service information to dealers.
  • Optimized dispatch processes by applying extensive understanding of major transportation routes across North America.
  • Handled online payment processing.
  • Coordinated with colleagues to support dispatches and case generation.
  • Provided interpretation services for Spanish-speaking professionals in technical fields.
  • Consistently met performance-based incentive targets.

Culinary Assistant / Cook

Cheddar's Scratch Kitchen
Clarksville, Tennessee
01.2020 - 01.2021
  • Assisted with on boarding process by training and guiding new employees
  • Same responsibilities as previous work time for the company
  • Presented with 3 new Awards
  • Monitored expiration dates on food items stored in refrigerators and freezers to ensure freshness of products used for cooking.
  • Assisted with customer requests and answered questions to improve satisfaction.

Cooking Chef

Pbody's
Clarksville, Tennessee
01.2019 - 01.2020
  • Contributed to initial setup and execution.
  • Provided input on creating the menu.
  • Handled entire cooking process.
  • Completed Food Safety training at local Tennessee Health Department Office.
  • Mentored and coached culinary team members.
  • Managed end-of-day operations.
  • Worked 60+ hour weeks

Culinary Assistant / Cook

Cheddar's Scratch Kitchen
Fayetteville, North Carolina
01.2016 - 01.2019
  • Dedicated to quality by inspecting and double checking all food before it was delivered to the table
  • Portion, cook and serving food items while adhering to restaurant instructions and maintaining a clean station
  • In charge of communicating orders/requests/questions between cooks, servers, and management
  • Awarded many recognitions
  • Offered Culinary Team Leader position

Server

Mi casita Restaurant
Fayetteville, North Carolina
01.2014 - 01.2016
  • Provided great customer service
  • Able to server to English and Spanish speaking guests

Back of the house

IHOP
Fayetteville, North Carolina
01.2012 - 01.2014
  • While learning English, worked and grew inside this restaurant
  • Going from Janitor to Server and jobs in between
  • Obtained awards for reaching sale and turnover time goals

Transportation

King Packing
Buenos Aires, Argentina
01.2010 - 01.2012
  • In charge of receiving and delivering orders in an accurate and timely manner
  • Aided Boss in money related transactions and inventory keeping

Education

Some College (No Degree) - Electronic Engineering

Universidad De Palermo
Buenos Aires, Argentina

Highschool -

IVA
Buenos Aires, Argentina

English -

Instituto Santa Fe
Buenos Aires, Argentina

Skills

  • Attention to detail
  • Technical troubleshooting
  • Remote support
  • Communication skills
  • Positivity
  • Problem solving
  • Leadership
  • Multitasking
  • Creativity
  • Decision maker
  • Adaptability
  • Empathy
  • Teamwork
  • Motivated
  • Time management
  • Bilingual support
  • Customer service
  • Software installation

Leadership Experience

Trustworthy and very adaptable to any situation that might be presented at work. Can delegate work but also, I am not afraid to jump in to help and mentor coworkers or employees. Able to create a feeling of camaraderie and keep my team motivated. Always positive and love challenges.

Communication Skills

  • As a team worker and leader communication is key to identify and resolve problems. To be able to assign job duties and to train and mentor new employees. Therefore, I treat everyone with respect and I am an open listener.
  • Not afraid to give suggestions or debate about work related topics to higher ups.
  • Fluent in English and Spanish. Helped many times with translations, interpretation and transcriptions at all my jobs.

Timeline

Technical Support Analyst

Uniguest
01.2022 - Current

Roadside Support Specialist

Eagle Tele Services / Michelin
01.2021 - 01.2022

Culinary Assistant / Cook

Cheddar's Scratch Kitchen
01.2020 - 01.2021

Cooking Chef

Pbody's
01.2019 - 01.2020

Culinary Assistant / Cook

Cheddar's Scratch Kitchen
01.2016 - 01.2019

Server

Mi casita Restaurant
01.2014 - 01.2016

Back of the house

IHOP
01.2012 - 01.2014

Transportation

King Packing
01.2010 - 01.2012

Some College (No Degree) - Electronic Engineering

Universidad De Palermo

Highschool -

IVA

English -

Instituto Santa Fe
Jediael Quiroz