Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jediah Jones

Hutto

Summary

Dynamic Guest Experience Manager at Cava Grill with exceptional communication skills and a passion for customer satisfaction. Proven track record in enhancing guest services and implementing feedback initiatives, resulting in improved client relationships. Adept in operations management and staff training, fostering a collaborative team environment to achieve operational excellence.

Guest experience professional with high standard for delivering exceptional service. Skilled in team collaboration, conflict resolution, and adapting to changing needs. Known for strong interpersonal skills, reliability, and focus on achieving results. Adept at training staff, managing guest relations, and enhancing overall guest satisfaction.

Guest experience professional with refined approach to elevating customer satisfaction and operational standards. Expertise in optimizing guest interactions and resolving issues swiftly. Known for fostering collaborative team environment and adapting to dynamic situations with ease. Key skills include conflict resolution and strategic planning.

Knowledgeable Food service with background in enhancing guest satisfaction and operational efficiency. Proven track record of implementing effective guest experience strategies, resulting in positive feedback and loyalty. Demonstrated expertise in conflict resolution and team leadership to ensure seamless guest interactions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Experience Manager

Cava Grill
04.2025 - Current
  • Assisted in enhancing guest satisfaction through attentive service and effective communication.
  • Supported team in implementing guest feedback initiatives to improve overall experience.
  • Learned operational procedures for managing guest inquiries and resolving issues promptly.
  • Collaborated with staff to ensure seamless coordination of events and services for guests.
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
  • Maintained making the schedules .
  • Maintained food and supplies orders.
  • Managed Food and labor costs.
  • Managed deposits for both shifts
  • Opened and closed.

Supervisor

UPS
08.2024 - 02.2025
  • Supervised daily operations, ensuring adherence to safety and quality standards.
  • Trained new staff on operational procedures and equipment usage.
  • Monitored team performance, providing feedback to enhance efficiency.
  • Assisted in inventory management, optimizing stock levels and reducing waste.
  • Implemented process improvements to streamline workflow and increase productivity.
  • Coordinated schedules, ensuring adequate staffing for peak hours.

Foreman

Brycon
06.2022 - 01.2024
  • Supervised daily construction activities to ensure compliance with safety regulations and project specifications.
  • Coordinated schedules and workflow among subcontractors to maintain project timelines and quality standards.
  • Trained and mentored junior crew members on equipment operation, safety protocols, and best practices.
  • Implemented process improvements that enhanced productivity and reduced material waste across multiple projects.
  • Conducted regular site inspections to identify potential hazards and enforce adherence to safety protocols.

Manager

Five Guys
10.2022 - 09.2023
  • Conducted regular performance evaluations to identify areas for improvement within the team.
  • Developed communication channels to facilitate information sharing among departments.
  • Resolved customer inquiries and issues, fostering positive client relationships and satisfaction.
  • Maintained compliance with safety regulations and quality standards across operations.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Manager

Sonic
03.2021 - 05.2023
  • Implemented operational procedures to enhance team efficiency and productivity.
  • Coordinated scheduling and resource allocation for optimal workflow management.
  • Assisted in training new staff on company policies and standard operating procedures.
  • Monitored inventory levels, ensuring accurate stock management and supply availability.

Education

GED -

Huntsville
Texas City, TX

Skills

  • Exceptional communication
  • Property management
  • Language fluency
  • Sales and upselling
  • Guest services
  • Guest communication
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Customer assistance
  • Customer service
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Cash register operation
  • Order taking
  • Written and verbal communication
  • Professionalism and courtesy
  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Operations management
  • Point of sale (POS) system operation
  • Passion for customer satisfaction
  • Shift management
  • Customer-oriented
  • Staff scheduling
  • Food service background
  • Customer loyalty
  • Adaptable
  • Menu development
  • Business operations expertise
  • Schedule coordination
  • Employee retention
  • Performance improvement
  • Recruitment
  • Supervisory skills
  • Conflict resolution techniques
  • Reservation handling
  • Kitchen equipment operation and maintenance
  • Pre-shift walk-through
  • Promotions planning
  • Order delivery practices
  • Supply chain management
  • Regulatory compliance
  • Trained in performance and wage reviews
  • Recipes and menu planning
  • Food plating and presentation
  • Labor and food cost control
  • Kitchen oversight
  • Restaurant promotion management
  • Employee recruitment expertise
  • Purchasing and cost control
  • Restaurant operations management
  • Menu pricing
  • Take-out service

Accomplishments

  • Supervised team of 15 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Completed manager training program.
  • Trained and mentored 12 employees.

Certification

  • Certified [Job Title], Food Handlers Manager Certification
  • TABC Licensed

Timeline

Guest Experience Manager

Cava Grill
04.2025 - Current

Supervisor

UPS
08.2024 - 02.2025

Manager

Five Guys
10.2022 - 09.2023

Foreman

Brycon
06.2022 - 01.2024

Manager

Sonic
03.2021 - 05.2023

GED -

Huntsville

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Jediah Jones