Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jedidah Swinton

Tampa

Summary

Experienced crew trainer with a proven track record of optimizing operational efficiency and fostering team cohesion. Demonstrated expertise in implementing innovative training techniques and streamlining processes to drive productivity. Committed to ensuring adherence to safety protocols and driving measurable cost savings through data-driven approaches. Passionate about enhancing team performance and achieving tangible results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CSR

Kenific Group
10.2024 - 01.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Crew trainer

McDonald's
04.2024 - 09.2024
  • Managed morning food prep, ensuring timely assembly of breakfast and lunch items
  • Monitored inventory, tracked sales, and minimized waste for operational efficiency
  • Streamlined morning food prep, optimizing assembly for breakfast and lunch items
  • Implemented inventory tracking system, enhancing operational efficiency
  • Developed novel training techniques for new crew members, accelerating onboarding process
  • Introduced waste reduction strategies, leading to measurable cost savings
  • Fostered team cohesion through effective communication and mentorship
  • Coordinated with management to refine operational procedures, boosting overall productivity
  • Analyzed sales trends to optimize inventory management, minimizing waste
  • Implemented data-driven approach to streamline food preparation, enhancing customer satisfaction
  • Ensured strict adherence to food safety protocols, maintaining high quality standards
  • Meticulously tracked inventory levels, preventing stockouts and overages

Secretary1

Hillsborough County Public Schools
05.2023 - 08.2024
  • Implemented individualized education plans for special needs students, fostering skill development and academic progress in a safe, nurturing environment
  • Facilitated effective communication between staff and administration, enhancing workflow efficiency and fostering a collaborative work environment
  • Maintained meticulous records and organized complex filing systems, ensuring quick retrieval of critical information and compliance with district policies
  • Streamlined administrative processes by implementing new digital tools, reducing paperwork and improving overall office productivity
  • Coordinated school events and meetings, managing logistics and schedules to ensure smooth execution and positive outcomes for all stakeholders

Customer Service Representative

Kobie Marketing
06.2023 - 12.2023
  • Assisted customers with account management, point redemption, and issue resolution, ensuring seamless experiences and fostering client satisfaction
  • Managed customer accounts, facilitated point redemptions, and resolved issues promptly, enhancing client satisfaction and loyalty
  • Analyzed customer inquiries to provide tailored solutions, improving first-contact resolution rates and streamlining service processes
  • Partnered with cross-functional teams to address complex customer needs, fostering a cohesive approach to client relationship management
  • Proposed and implemented new strategies for account management, leading to more efficient customer interactions and reduced response times
  • Provided empathetic support to diverse clientele, effectively navigating challenging situations and maintaining high customer satisfaction levels

Customer Care Associate

TruGreen
02.2023 - 06.2023
  • Facilitated account updates and changes, ensuring seamless customer experience and maintaining accurate records for improved service delivery
  • Streamlined account management processes, enhancing customer satisfaction and operational efficiency while maintaining meticulous records for improved service delivery
  • Partnered with cross-functional teams to resolve complex customer issues, fostering a culture of teamwork and continuous improvement in service quality
  • Proposed and implemented novel solutions for account updates, significantly reducing processing time and minimizing errors in customer data management
  • Meticulously handled account modifications, ensuring data accuracy and compliance with company policies, resulting in enhanced customer trust and loyalty
  • Provided empathetic support to customers during account changes, effectively addressing concerns and maintaining positive relationships throughout the process

Customer Relations Representative

ZooTampa at Lowry Park
03.2022 - 08.2022
  • Assisted customers with trip planning, ensuring they had all necessary information for a successful visit
  • Collaborated with team members to meet daily goals, enhancing visitor satisfaction
  • Communicated effectively with colleagues to maximize assistance provided to visitors
  • Enhanced visitor experiences by providing comprehensive trip information, fostering positive customer relations, and collaborating with team to meet daily goals
  • Streamlined customer service processes, ensuring visitors received all necessary information for successful trips, contributing to improved satisfaction rates
  • Maintained seamless communication with team members, coordinating efforts to maximize customer assistance and achieve shift objectives efficiently
  • Meticulously gathered and disseminated crucial trip details, empowering visitors to make informed decisions and enhancing their overall zoo experience
  • Cultivated a welcoming environment for zoo visitors, addressing inquiries promptly and providing personalized recommendations to enrich their visit
  • Optimized visitor experiences by providing comprehensive trip information, fostering positive customer relations, and meeting daily goals through teamwork

Data Processor

Romark Pharmaceuticals
05.2019 - 08.2019
  • Processed and analyzed large datasets to improve data integrity and accuracy, enhancing decision-making
  • Collaborated with cross-functional teams to streamline data workflows, resulting in improved efficiency
  • Implemented data validation techniques, reducing errors and ensuring high-quality data outputs
  • Processed and validated complex data sets, ensuring accuracy and completeness of information
  • Implemented efficient filing system, enhancing data retrieval speed
  • Conducted thorough data validation, ensuring integrity and accuracy of complex datasets, leading to more reliable decision-making processes
  • Fostered cross-functional partnerships to optimize data workflows, resulting in significant efficiency gains and improved team productivity
  • Pioneered new data processing techniques, enhancing data quality and reducing processing time, contributing to more agile business operations
  • Streamlined data retrieval processes, substantially reducing access time and improving overall departmental efficiency
  • Meticulously managed large-scale datasets, implementing rigorous quality control measures to maintain highest standards of data accuracy

Education

High school diploma - undefined

Hillsborough High School
Tampa, FL
05.2020

Skills

  • Culinary Experience (Experienced)
  • Planograms (Skillful)
  • Account management (Experienced)
  • Financial services (Experienced)
  • Search engines (Experienced)
  • Processing Claims
  • Customer support (Experienced)
  • Technical support (Experienced)
  • Windows (Experienced)
  • Leadership (Expert)
  • 5G
  • Live chat (Experienced)
  • Analysis skills (Experienced)
  • IOS
  • Communication skills (Experienced)
  • English
  • Retail sales
  • Telecommunication
  • Network Support
  • Guest services (Experienced)
  • Hospitality
  • Restaurant experience
  • Cash handling
  • Supervising experience
  • Training & development
  • Outbound sales
  • Sales
  • Customer service
  • Upselling
  • Microsoft Office
  • Benefits administration
  • EDI
  • Documentation review
  • Security
  • Customer relationship management
  • Computer skills
  • Shift management
  • Report writing
  • Writing skills
  • Surveillance
  • Research
  • Cash register
  • Data entry
  • Phone etiquette
  • Negotiation

Certification

  • Driver's License
  • CPR Certification
  • ServSafe
  • Food Handler Certification
  • Child Development Associate Certification

Timeline

CSR

Kenific Group
10.2024 - 01.2025

Crew trainer

McDonald's
04.2024 - 09.2024

Customer Service Representative

Kobie Marketing
06.2023 - 12.2023

Secretary1

Hillsborough County Public Schools
05.2023 - 08.2024

Customer Care Associate

TruGreen
02.2023 - 06.2023

Customer Relations Representative

ZooTampa at Lowry Park
03.2022 - 08.2022

Data Processor

Romark Pharmaceuticals
05.2019 - 08.2019

High school diploma - undefined

Hillsborough High School

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Jedidah Swinton