Jedidiah Penister
Staten Island,NY
Summary
Seasoned Driver with safe driving record and positive attitude. Excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Safety-focused individual possessing outstanding driving record. Proactive, reliable and dedicated to cost-effective transportation of goods and materials. Excellent record of punctuality and work ethic.
Overview
11
11
years of professional experience
Work History
Uber/Lyft Partner
Uber
01.2017 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Planned routes based on knowledge of local areas, GPS information and customer preferences.
- Adhered to all safety regulations and traffic laws while driving.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Amazon Courier
Amazon
10.2022 - 07.2023
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Received high ratings for most completed on-time deliveries.
- Lifted, lowered, and carried packages typically weighing 50-75 pounds throughout regular course of delivery.
- Was in the top 5% for vehicle safely in highly congested areas with no traffic violations.
Account Representative Manager
EZ-Pass Call Center
12.2016 - 01.2017
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Calculated correct order totals, updated accounts, and maintained detailed records according to NYS guide lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Delivery Driver
B & T Pharmacy
09.2014 - 06.2015
- Enhanced pharmacy efficiency by organizing and prioritizing daily delivery routes based on urgency and location.
- Improved patient satisfaction by providing timely and accurate delivery of medications to their homes.
- Expanded the reach of pharmacy services by promoting awareness of available home delivery options among clientele within the community.
- Facilitated smooth transactions by accurately collecting payments from customers totaling more than $500 cash.
Road Supervisor
Mv Transportation Inc.
01.2013 - 01.2014
- Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.
- Enhanced driver performance through comprehensive training programs and ongoing evaluation of skills.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
Education
High School Diploma -
Mckee High School
Staten Island, NY06.2004
Skills
- City and Non-City Driving
- GPS and Route Planning
- Safety Protocols & Management
- Valid Driver's License
- Business Management
- Sales and Marketing
- Driving and Transportation
- Schedule Management
- Passenger and Cargo Transport
- Heavy Lifting
- Personnel Engagement
- Report Creation
Hobbies
- Music Production & Engineering
- Social Media Management & Marketing
- Writing & Journaling
Timeline
Amazon Courier
Amazon
10.2022 - 07.2023
Uber/Lyft Partner
Uber
01.2017 - Current
Account Representative Manager
EZ-Pass Call Center
12.2016 - 01.2017
Delivery Driver
B & T Pharmacy
09.2014 - 06.2015
Road Supervisor
Mv Transportation Inc.
01.2013 - 01.2014
High School Diploma -
Mckee High School