Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Assessments
Timeline
Generic

Jedidiah Ryan

Tulsa

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Customer Service/Financial Services Associate

Walmart
03.2024 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card, and check transactions to complete customer purchases.

Retail Sales Associate/ To Go Specialist

Cracker Barrel Country Store
10.2022 - 01.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Greeted customers and provided outstanding customer service.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
  • Developed rapport with regular customers, fostering welcoming store atmosphere.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
  • Streamlined to-go operations, implementing an organized system for tracking orders.
  • Increased repeat business by consistently providing friendly and attentive service.
  • Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

Lowe's Home Improvement
02.2020 - 07.2022
  • Cashier, customer service, credit sales
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Increased sales of promotional items by informing customers about current offers.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card, and check transactions to complete customer purchases.

Cashier

Home Depot
06.2016 - 02.2020
  • Cashier, customer service
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Enhanced shopping experience, provided product information and location assistance.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Increased sales of promotional items by informing customers about current offers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Paraprofessional

JENKS PUBLIC SCHOOLS
01.2014 - 12.2018
  • Assist classroom teacher in the normal everyday instruction of special needs students and aiding those students as needed in the implementation of their coursework.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Collaborated with teachers to develop and implement individualized education plans for students with special needs.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Facilitated communication between general education and special education staff, promoting effective collaboration on behalf of students'' best interests.
  • Participated in professional development workshops, continuously improving teaching skills.
  • Coordinated with teachers to monitor student progress, identifying areas for improvement.
  • Monitored student safety during school outings, ensuring secure learning environment.

Department Manager/Sales Associate

Walmart
04.2004 - 12.2014
  • Responsibilities
  • I regulated the flow of merchandise for my department. This included stocking merchandise, merchandising, and the regulation of pricing adjustments that were handed down from corporate. During my time at this company I also served as a customer service manager for a number of years which involved taking care of unresolved customer issues, coordinating and supervising front end personnel, and making sure that cashiers had the cashiers had the proper materials in order to create a positive customer experience (i.e. on hand cash, bags, receipt tape, etc.)
  • Accomplishments
  • Service Award for 10 yrs. of service. I also trained and mentored numerous associates that have went on to more elevated positions in the company.
  • Skills Used
  • During my time at Walmart, I have become quite adept at handling and resolving both customer and associate needs. I was also quite good at troubleshooting register mechanical issues. I could also perform rudimentary business/ financial transactions in Spanish.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.

Substitute Teacher K-12

Arlington Independent School District
09.2001 - 03.2003
  • Responsibilities
  • Assume the teaching role for any absent teacher and follow their lesson plans for that particular day(s).
  • Accomplishments
  • With the marriage and departure of the regular staff teacher I was chosen to finish out the year in that position. The school wanted to hire me for that position but it was later eliminated as part of a district wide restructure.
  • Skills Used
  • Create and implement daily lesson plans and a course of study for various levels of students. I also learned how to work effectively with special needs and at risk students.

Education

BME - Music Education

Texas Christian University
Fort Worth, TX
01.2000

Skills

  • Autism Experience
  • Classroom Management
  • Special Education
  • Curriculum Development
  • Special Needs
  • Teaching
  • Writing Skills
  • Sales skills
  • Cash reconciliation
  • Strategic planning
  • Computational skills
  • Relationship management
  • Financial services
  • Payment collection

Accomplishments

  • Achieved store wide recognition through effectively helping with outstanding performance in opening new credit accounts.
  • Cashier of the month.
  • Supervised team of 50+staff members.
  • Helped maintain classroom continuity during a Teacher of record transition period.

Certification

  • First Aid
  • October 2017 to August 2019

Languages

Spanish - Intermediate

Assessments

  • Customer service — Proficient
  • August 2022
  • Identifying and resolving common customer issues
  • Full results: Proficient
  • Customer focus & orientation — Highly Proficient
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Customer Service/Financial Services Associate

Walmart
03.2024 - Current

Retail Sales Associate/ To Go Specialist

Cracker Barrel Country Store
10.2022 - 01.2024

Cashier

Lowe's Home Improvement
02.2020 - 07.2022

Cashier

Home Depot
06.2016 - 02.2020

Paraprofessional

JENKS PUBLIC SCHOOLS
01.2014 - 12.2018

Department Manager/Sales Associate

Walmart
04.2004 - 12.2014

Substitute Teacher K-12

Arlington Independent School District
09.2001 - 03.2003

BME - Music Education

Texas Christian University

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