Content Management Systems
Bachelor of Science - Information Systems Technology
Seminole State College of Florida
Lake Mary, FL 01.2015 - 05.2017
Jedidja Charles
IT Administration
Orlando,FL
Summary
Accomplished IT Specialist with over 12 years of experience, specializing in Identity and Access Management (IAM) and IT infrastructure support. Proven track record in maintaining emergency IT operations projects while consistently meeting 95% Service Level Agreements (SLAs) for resolving IT issues. Adept in handling data, technical issues, and providing personnel support in a distributed environment.
Education
Florida Technical College
Orlando, FL 06.2014 - 06.2015
Skills
Active Directory Systems
undefinedSoftware
Windows OS
Apple OS
Linux OS
Office 365
Virutalization
Automation
Data Visualization
Multi-Factor Authentication (2FA RSA)
CMS
Customer Relations Management (CRM)
Overview
12
12
years of professional experience
3
3
years of post-secondary education
10
10
Certificates
6
6
Languages
Work History
Electronics Technician
StrikeCheck
Orlando, Florida
12.2022 - Current
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
Developed and maintained technical documentation for compliant records.
Assembled, tested and maintained components and systems for high-performing electronics.
Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints
IT Infrastructure Power BI Analyst
NBC Universal Studios (Golf Channel)
Orlando, FL
04.2022 - 11.2022
- Defined strategic objectives to identify requirements and outcomes.
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Analyzed and maintained system and application performance.
- Develop Power BI for Live Visual Data dashboard
- Utilize Microsoft Power Automate (Flows) to process daily task, emails, excel tables (Automation), Data Extractions & Modificaton
- Utilize Active directory to process New Candidate Hires
IT Infrastructure Support Specialist
Suntrust Bank Now Truist
Orlando, FL
07.2014 - 11.2021
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installing and/or overseeing installation of MDF/IDF/SIDF components such as cabinets, racks, UPS, PDU, networking gear, server/storage gear, and other components ( Data Center Support)
- Installing and/or overseeing installation of low voltage, fiber optic, outside plant, and data center structured cabling ( MDF Data Center Support)
- Support PTSN Extensions Transfers for Avaya Digital Line Systems
- Participated in systems and software requirement reviews to collaboratively develop hardware and connectivity profiles.
- Checked in with employees about existing systems and preferences to optimize updates and achieve success.
- Provided support for Implemented firewalls, two-factor authentication and antivirus software for End Client users that affected over 1200 onsite users.
- Provided day-to-day support to system 1500+ users, educating employees on troubleshooting and problem-solving protocols, during pre-pandemic & post pandemic transitioning.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Configured hardware, devices and software to set up work stations for employees.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Proved successful working within tight deadlines and fast-paced atmosphere
- Increased customer satisfaction by resolving VoIP software failure issues
- Handled 15 Break fix ticket calls per day to address customer inquiries and concerns
- Received and processed stock into inventory management system
IT Senior Media Manager
SpokenReasons, LLC
Remote, FL
12.2011 - 12.2016
- Participated in team-building activities to enhance working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Working with Various 4K Camera Recording Equipment for Live Media Broadcasting
- Increased site profit to 75% and increased traffic to average 1500 viewers per day.
- Utilize Applications like Sling, OBS, Open Source Software (Linux tools) to continue process of social media integration.
- Provided HTML & Java Coding support for company website
- Led projects and analyzed data to identify opportunities for improvement.
- Oversaw daily operations to ensure high levels of productivity.
- Drove operational improvements which resulted in savings and improved profit margins.
IT Technician II
Northrop Grumman Corp
Orlando, Florida
01.2014 - 07.2014
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. Managed over 15 daily walk-ins of end-user issues relating to software & hardware
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed per End-user.
- Linked computers to network and peripheral equipment.
- Executed technology implementation projects, minimizing downtimes and business disruptions.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Research & Modify Batch File Scripts (Using PowerShell)
Certification
Amazon Web Services: Design and Implement Systems
Timeline
AWS Cloud Practitioner (Actively Pursuing)
05-2024
Google Cybersecurity Certificate (Actively Pursuing)
04-2024
Electronics Technician
StrikeCheck
12.2022 - Current
IT Infrastructure Power BI Analyst
NBC Universal Studios (Golf Channel)
04.2022 - 11.2022
Amazon Web Services: Design and Implement Systems
07-2018
CompTIA Network +
07-2018
Lenovo AWSP Service
07-2018
CompTIA A+
07-2018
Amazon Web Services: Design and Implement Systems
07-2018
UX Foundations: Accessibility
09-2017
Customizing WordPress Themes: Hume
12-2015
Bachelor of Science - Information Systems Technology
Seminole State College of Florida
01.2015 - 05.2017
IT Infrastructure Support Specialist
Suntrust Bank Now Truist
07.2014 - 11.2021
Florida Technical College
06.2014 - 06.2015
IT Technician II
Northrop Grumman Corp
01.2014 - 07.2014
IT Senior Media Manager
SpokenReasons, LLC
12.2011 - 12.2016
CompTIA Security +
06-2010
Similar Profiles
Ray LeonardRay Leonard
Electronic Inspector at StrikecheckElectronic Inspector at Strikecheck
Drew GreeniaDrew Greenia
Transportation Security Officer at Department of Homeland SecurityTransportation Security Officer at Department of Homeland Security
Brian SteeleBrian Steele
Flight Attendant at United AirlinesFlight Attendant at United Airlines
Jennifer MaffeiJennifer Maffei
Warehouse Processing Associate at Tricopian/Fuel RodWarehouse Processing Associate at Tricopian/Fuel Rod
ANDREW ST. C. BROWNANDREW ST. C. BROWN
Teachers Assistant at Hillcrest Educational CenterTeachers Assistant at Hillcrest Educational Center