Jeena Hajee
Lincoln,NE
Summary
Dynamic customer service professional with a proven track record at Culver's Restaurant, excelling in customer satisfaction and team training. Skilled in payment processing and business writing, I foster strong client relationships and implement effective feedback mechanisms, consistently exceeding service standards and enhancing operational efficiency.
Possessing excellent communication and interpersonal skills, combined with positive and upbeat attitude. Knowledgeable about customer service best practices and adept in resolving customer issues and managing team dynamics. Focused on driving customer satisfaction and team performance.
Gained extensive experience in customer-focused environment, building transferable skills in team leadership and customer relationship management. Developed deep understanding of effective communication and problem-solving techniques. Looking to transition into new field, leveraging these skills to drive success in diverse environments.
Overview
1
1
Certification
Work History
Customer Service Lead
Culver's Restaurant
08.2025 - Current
- Facilitated resolution of customer inquiries and complaints to enhance satisfaction and loyalty.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
- Implemented feedback mechanisms to gather insights on service quality and customer needs.
- Developed training materials for team members, improving onboarding efficiency and knowledge retention.
- Cross-trained and backed up other customer service managers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored team performance metrics to identify areas for improvement and implement corrective actions.
Team Member
Adventure Golf Center
05.2025 - 08.2025
- Assisted in daily operations by following safety protocols and guidelines.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Contributed to team goals by completing tasks accurately and on time.
- Engaged with customers to provide assistance and resolve inquiries effectively.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Lincoln High School
Lincoln, NE05-2025
Skills
- Email etiquette
- Payment processing
- Cash handling
- Business writing
- Customer service excellence
- Sales
- Paperwork processing
- Delivery scheduling
Accomplishments
- Promoted to Adventure Golf Center for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Certification
- Sales Manager Certificate
Languages
Arabic
Limited Working
Timeline
Customer Service Lead
Culver's Restaurant
08.2025 - Current
Team Member
Adventure Golf Center
05.2025 - 08.2025
High School Diploma -
Lincoln High School
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