Jeet Kukreja

Client : Verizon

• Leading the Design and Development of Flexible Generative AI Architectures: I have actively spearheaded the creation of reference and logical architectures for Generative AI systems and applications. These architectures seamlessly integrate with both vendor-based products (e.g., Google Gemini, InfoBot, Vector/Retail Search, Microsoft ChatGPT) and in-house models. This flexibility empowers Verizon’s Systems of Engagement (SOEs) to leverage the most suitable AI solutions, fostering innovation and agility.
• Driving the Adoption of Google CCAI: I collaborated in refining and developing logical and reference architectures for Google’s Contact Center AI (CCAI) product suite. This implementation has enabled Verizon to enhance customer experiences through AI-powered chat-bots, agent assist tools (e.g., proactive listening, suggestions, recommendations), and real-time speech-to-text capabilities.
• Defining Technical Components for Scalable AI Solutions: I have played a key role in identifying and selecting the optimal technology stack for various AI components, including orchestration frameworks (e.g., Langchain), page insight and feature stores, embedding models, vector and graph databases, prompt engineering techniques, semantic caching mechanisms, and monitoring/logging tools. These choices ensure the scalability, performance, and reliability of Verizon’s AI infrastructure.
• Building Robust Data Pipelines Across Cloud Platforms: I have designed and implemented data pipelines that span AWS and GCP, utilizing technologies such as Kafka, RabbitMQ, IBM Streams, Google Dataflow, BigQuery, Ignite, Cassandra, and Redis. These pipelines facilitate the seamless flow of data across different platforms, enabling real-time analytics, AI model training, and data-driven decision-making.

Client: Verizon

• Developed intelligent automation with Python and Large Language Models: I leveraged cutting-edge technologies like FAISS, CDA, and K-Means algorithms to create Python scripts for semantic matching, automating the classification and routing of customer inquiries. This significantly improved response times, reduced manual effort, and ensured customers were connected to the right resources quickly and accurately.
• Contributed to the design of a Universal Ticketing Platform: By consolidating disparate ticketing systems into a unified platform, I helped to eliminate information silos, improve visibility into customer issues, and facilitate seamless collaboration across teams. This led to faster resolution times, increased agent productivity, and a more cohesive customer experience.

Client: Vodacom, South Africa

• API Design Expertise: Designed over 100 RESTful and SOAP APIs, ensuring modularity and scalability using pipes and filter methodology.
• Hybrid Cloud Solutions: Led the design and implementation of robust hybrid cloud solutions, leveraging microservice architecture for optimal performance and flexibility.
• 3rd Party Integration: Successfully integrated numerous 3rd party systems using OOTB/custom web services and data staging, employing orchestration and middleware for seamless data transformation (XML, JSON).
• Network Monitoring & Management: Implemented probing mechanisms for leading vendors (Nokia, Siemens, Motorola, Cisco, Huawei, Alcatel, SCOM), enabling efficient fault management and correlation/suppression.
• Cross-Platform Integration: Designed and implemented integrations between network performance management and incident/fault management tools, optimizing network operations.
• Mobile Workforce Integration: Integrated mobile-based workforce management solutions with ITSM platforms (ServiceNow, BMC Remedy) using native REST APIs and orchestration.
• Predictive Maintenance: Designed data warehousing-based predictive maintenance solutions, correlating and suppressing network alarms to improve network reliability.
• Fault Management Integration: Led integration efforts for IBM Netcool alarm distribution with fault management systems, enhancing fault detection and resolution.
• IoT Monitoring Integration: Designed Raptor (IoTnxt) monitoring integrations with fault and service management tools, utilizing Apache Kafka for real-time data feeds.

• 1. BMC Remedy Solution's Architect Client: Vodacom, South Africa
• Configured threads and queues for optimum server/client performance. Analyzed query time and optimized code for better response time. Indexing remedy forms. CMDB cleanup for orphan records, Archiving for Incident and change module.
• 2. Application Developer Client: Vodafone, India
• Upgrading ARS/CMDB/ITSM/SRM Implementing and customizing Remedy Smart IT and DWP Solution Design Document/User manual
• 3. Remedy Developer and Sr. ITSM Consultant Client: Vodafone, Australia
• Implemented and customized Release management module SRD's for creating Release tickets from SRM Creating release templates, including Activities and manifests. Incident and Change customization
• 4. Remedy Developer and Sr. ITSM Consultant Client: Dial (Delhi International Airport Ltd.)
• CMDB Service modeling Extending CMDB Classes Configuring CMDB for BPPM Integration
• 5.Remedy Developer and Sr. ITSM Consultant Client: Nokia & Siemens
• Successfully customized home grown applications and ITSM modules Such as Incident Management, Problem Management, Change Management, Asset Management Integrated ITSM Incident and Change Management Modules with third party applications using SOAP API to transform data using xml. Importing and exporting data from different data source using AIE, Atrium SOUP Web Services

• Client: AT&T Project: Atrium CMDB version 7.6.04 SP4 Responsibilities: CMDB Administrator and implementer
• Extending existing class structures as per Customer requirement Creating Reconciliation jobs to reconcile Data from different data stores into Golden dataset Continuous monitoring of Recon jobs and fixing issue related to the same Importing and exporting data from different data source using AIE(Pentaho Spoon) Configuring new data exchanges Designing, creating and executing Normalization jobs for better and consistent data Updating and maintaining Product catalog Responsible for configuring BMC Atrium CMDB with Web services.
• Project OSG Remedy Responsibilities: Remedy Developer
• Configure, design, customize deploy, debug BMC AR System Automating user interaction with Remedy custom applications by creating workflows Extensively used active links, active link guides, filters, filter guides and escalations. Integrating Remedy custom application with third party tool using Web Services Responsible for syncing Development, Test, UAT environment with production Migrating/Upgrading Remedy ARS from 7.1 to 7.6.04

• Hands-on experience in designing and developing enterprise level Remedy applications on both Windows/MS SQL and Unix/Oracle environments.
• Experienced in all phases of the Software Development Lifecycle Process. Configure, design, customize deploy, debug BMC AR System and ITSM applications of SRM, Change Management, Asset Management, Atrium CMDB
• Extensively worked on WorkFlow creation to automate business requirement. Perform ITSM Configuration Management Database (CMDB) administration, maintenance and upgrades
• Worked extensively on extending class structure for customer’s specific requirement (Common data module)
• Responsible for integrating Atrium CMDB with Third party Discovery tools
• Using BMC Reconciliation engine to reconciling data inside CMDB and managing Asset dataset for customers
• Responsible for configuring BMC Atrium CMDB with Web services. Extensively worked with BMC Normalization engine to normalize data inside CMDB for data consistency
• BMC Atrium CMDB components(AI, Webservices) Implementing Auditing at class and attribute level for Tracking changes to CIs and relationships Using AIE(Atrium Integration Engine/Atrium Integrator) to import and export data Configuring Data Exchanges CI impact simulation AR and CMDB upgrades
• Creating Service Catalog and service offering Identify, resolve, or provide recommendations to different kinds of the performance problems ranging from Database performance problems to I/O hardware performance problems. Managing indexes, constraints and view level permissions in database

• Extensively worked on WorkFlow creation to automate business requirement. Configured Remedy Email Engine, Mid-Tier, and Approval and Assignment engine. Importing and exporting data from different data source using AIE, Atrium Web Services, Using BMC Reconciliation engine to reconciling data inside CMDB and managing Asset dataset for customers Worked extensively on extending class structure for customer’s specific requirement (Common data module)

• Deducted applications memory consumption by 28% by eliminating duplicate strings using Garbage collection log analysis Created java based micro-services to add new functionalities