Jeetika Pawar
Summary
Dedicated and compassionate Patient Access Representative with nearly 3 years of experience in the Emergency Room department at Peace Health St. Josephs Hospital. Proven ability to handle patient verification, insurance verification, admissions, and data management with accuracy and efficiency, ensuring a smooth and supportive patient experience. Adept at working collaboratively with interdisciplinary teams to streamline processes and deliver high-quality care in fast-paced environments. With a background in customer service, I bring excellent communication, problem-solving, and interpersonal skills to every interaction. Seeking to transition into a clinical role or a leadership position where I can leverage my healthcare knowledge, customer service expertise, and team-oriented mindset to make a meaningful impact.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Subway
03.2017 - 01.2022
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Patient Access Representative
Peacehealth Saint Joseph Hospital
03.2022 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Responded to inquiries by directing calls to appropriate personnel.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
Education
Bachelor of Science -
Western Washington University
Bellingham, WA06.2024
High School Diploma -
Lynden High School
Lynden, WA06.2020
Associate of Arts -
Whatcom Community College
Bellingham, WA06.2020
Skills
- Ability to work under stress
- Customer service
- Insurance verification
- HIPAA compliance
- Multitasking and organization
- Medical terminology
- Healthcare systems navigation
- EMR
- Problem-solving
- Team collaboration
Accomplishments
Certificate of Completion
— SAGES Mini Medical School Boot Camp (April 14th, 2018)
Volunteer Experience
- Hosting a food drive for SOCK club
- Medical assistant at the Bellingham marathon during medical terminology course
- Medical assistant at a wrestling competition during medical terminology course
- Assisted with special events and programs such as art fairs at the Lynden High School
- Assisted in breakfast programs at the Lynden Community/Senior Center
Languages
Punjabi
Hindi
English
Timeline
Patient Access Representative
Peacehealth Saint Joseph Hospital
03.2022 - Current
Customer Service Representative
Subway
03.2017 - 01.2022
Bachelor of Science -
Western Washington University
High School Diploma -
Lynden High School
Associate of Arts -
Whatcom Community College