JEEVAN GURUNG
El Cerrito,California
Summary
Motivated and adaptable individual looking for a career change. Experienced in fast paced environments requiring strong problem-solving, multitasking, and teamwork skills. Proven ability to quickly learn new concepts, work collaboratively and apply transferable skills such as customer service, time management, and attention to detail. I am passionate about continuous learning and committed to delivering high-quality results. Seeking an opportunity to grow and develop in my role as Data Analyst while bringing a fresh perspective and strong work ethic to the team.
Overview
11
11
years of professional experience
Work History
Operations Manager
Udupi Palace
San Francisco, California
04.2018 - Current
- Analyze financial reports (sales, costs, etc.) and take corrective actions to meet targets
- Communicate effectively with all staff, ensuring clarity in expectations and goals
- Track and analyze customer feedback to identify trends and areas for improvement
- Supervise daily restaurant operations to ensure smooth service and efficiency
- Maintain high standards for food quality, service and cleanliness
- Ensure excellent customer service at all times by managing front-of-house operations
- Handle customer complaints and feedback efficiently, ensuring customer satisfaction
- Monitor inventory levels and ensure orders are placed in a timely manner to avoid shortages
Intern
Renaissance Johor Bahru Hotel
, Malaysia
06.2014 - 12.2014
- Company Overview: Malaysia
- Participate in team meetings and discussions to gain insight into the hospitality industry
- Attend internal training sessions to learn about the hotel’s standards, procedures, and expectations for guest service
- Greet and assist guests in a professional and courteous manner
- Provide information about the menu, specials, and hotel services
- Respond to guest inquiries and resolve minor complaints under the supervision of senior staff
- Provide on-the-ground support for large-scale dining events and special requests
- Malaysia
Education
B.A. - Hotel Management
Padmashree International College
Nepal12.2014
Skills
- Microsoft Office
- Adobe Creative Suite
- Incidents management
- Health and safety compliance
- Operations monitoring
- Team building/leadership
- High-pressure environments
- Operational efficiency
- Customer service
- Customer relationship management
- Inventory control
- Maintaining compliance
- Retail operations management
Languages
English
Full Professional
Nepali
Native/ Bilingual
Hindi
Full Professional
Timeline
Operations Manager
Udupi Palace
04.2018 - Current
Intern
Renaissance Johor Bahru Hotel
06.2014 - 12.2014
B.A. - Hotel Management
Padmashree International College
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