Jeezayr Bustillos
El Paso,TX
Summary
Customer-oriented and accurate Desktop Support Technician adept at providing extraordinary client service and IT assistance and support to customers, managing inventories, and configuring user workstations.
Overview
11
11
years of professional experience
Work History
Team Lead /IT Field Service Technician
HCL TECH – The Hospitals of Providence
11.2021 - Current
- Support for Operating System, base load software, MS Office suite and other business application
- Prepare, configure, and deploy desktop and laptop computer systems
- Install various software and hardware
- Support for the Mobility devices (IOS/iPhone/IPads)
- Manage the ticket queue in service now system and ensure they are resolved and closed within the defined service level maintenance.
Operations Supervisor / Desktop support / Quality rep
Syncreon Automotive
05.2016 - 10.2021
- Implemented strategies for improving operational efficiency and accuracy
- Performed root cause analysis in deficient areas to identify and resolve central issues, Investigated and resolved departmental non-conformances, reducing total non-conformance
- Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management
- Monitored daily and weekly key performance indicators to maintain on-track status
- Supervise day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 48-member management team with related direct reports, included salary and hourly members
- Investigated and resolved departmental non-conformances, reducing total non-conformance
- Reviewed shift reports to understand current numbers and trends in areas such as Shipping and Receiving
- Managed Quality system, ensuring all Process and work instructions are up to date and followed by team members
- Performed local IT troubleshooting, computer imaging, printer installation
- Solve common problems such as username and passwords issues, verification of hardware and software, installation issues, and setup.
Support Services 1
City of El Paso
08.2014 - 11.2015
- On-Site Technical Support Response Services
- Remote Technical Support Request Responses
- Computer Restoration Images
- Computer/Laptop/Device Setups
- Hardware/Software Repairs
- City Council/Public Meeting On-Site Technical Support Services
- Software Installations
- Set up user accounts on Active Directory and Exchange
- Install and/or upgrade software and/or hardware
- Implement file backups and configure systems and applications
- Perform preventative maintenance including checking and cleaning of work stations and peripherals
- Ticket creation.
Desktop Support
Alorica
10.2013 - 08.2014
- Windows XP, Windows 7, Imaging, MS Office application Suite
- Prepare, configure, and deploy desktop computer systems
- Install various software and hardware
- Transfer users data from one machine to another
- Assists with receiving equipment
- Support user configurations and preferences (post deployment)
- Ensure desktop systems and software is within company standards and guidelines.
Operations Manager
MTN Services LLC
01.2013 - 10.2013
- Installation, termination, testing and labeling of all cross connects (Cat5/6, Coax, Fiber)
- Moving and installation of cabinets and relay racks
- Hardware installation including: shelves, power strips, rails, cable management, and customer equipment
- Manage multiple concurrent interdisciplinary projects and ability to work in a team environment
- Knowledge of telecommunications technologies, systems, and circuits
- Data Center skills such as installing/moving equipment and cabling on a large-scale basis
- Ensuring that all equipment and information are onsite to meet schedules and deadlines
- Cabling testing and documentation (all media types)
- Work with CAT 5e & 6 twisted pair, optical fiber
- Manage Warehouse Inventory.
Education
Bachelor of Science - Computer Information Systems
The University Of Texas At El Paso UTEP
El Paso, United StatesLeadership development Program -
Syncreon
internal quality auditor - undefined
syncreon
Skills
- Ms Office suit competency
Active Directory Administration
Remote Desktop Support
Customer Service and Communication Skills
Network Connectivity and Troubleshooting
Patience and Empathy
- Operations management
- Staff Management
Printer and Peripheral Device Support
Hardware and Software Installation
Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Team Lead /IT Field Service Technician
HCL TECH – The Hospitals of Providence
11.2021 - Current
Operations Supervisor / Desktop support / Quality rep
Syncreon Automotive
05.2016 - 10.2021
Support Services 1
City of El Paso
08.2014 - 11.2015
Desktop Support
Alorica
10.2013 - 08.2014
Operations Manager
MTN Services LLC
01.2013 - 10.2013
Bachelor of Science - Computer Information Systems
The University Of Texas At El Paso UTEP
Leadership development Program -
Syncreon
internal quality auditor - undefined
syncreon
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