JEF CASTILLO
Wichita Falls,TX
Summary
Hardworking, highly motivated certified professional eager to lend combined educational knowledge and skills to enhance business performance. Leveraged bilingual abilities and Microsoft Office proficiency to elevate employee engagement, streamline HR processes, and boost retention, signifying a tangible impact on organizational growth. Operates well in individual and team capacities, leveraging seasoned work ethic to adapt to different processes and drive company objectives quickly. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Trainer
McBride's
Wichita Falls
01.2019 - Current
- Develop and implement targeted training programs to enhance employee skills, ensuring alignment with organizational needs.
- Design and distribute educational materials to facilitate effective learning experiences for various training initiatives
- Evaluate the success of training interventions through comprehensive follow-up surveys, adapting strategies as necessary for continuous improvement
- Manage the onboarding process, including preparing new-hire documentation, orientation coordination, developmental follow-up, and maintaining employee records; conduct thorough exit interviews to inform retention strategies.
- Coordinated with store management to evaluate employee performance and identify areas of improvement.
- Provided feedback and coaching to employees regarding their job performance.
- Assisted in developing an effective onboarding program for new hires.
- Conducted assessments of employee skillsets and knowledge levels prior to training sessions.
- Designed interactive activities to reinforce learning objectives during trainings.
- Demonstrated proper sales techniques to staff members during role playing exercises.
- Collaborated with managers on the development of individualized plans for each employee's professional growth.
- Analyzed metrics from past trainings in order to make improvements going forward.
- Informed job applicants of duties and responsibilities, compensation and benefits.
Training Coordinator/Manager
Pelican's
Wichita Falls
01.2013 - 01.2019
- Collaborated with management to assess and address organizational training requirements
- Organized and delivered various training programs, including workshops, individual sessions, and lectures, while managing the associated budgets
- Developed and executed a comprehensive training curriculum, ensuring the consistent performance of employees in alignment with company standards
- Coordinated onboarding processes, including preparing new hire documentation, facilitating orientation, and establishing employee records and performance reviews.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Maintained accurate records of all trainings conducted.
- Provided feedback to trainers regarding the effectiveness of their sessions.
- Monitored participants' progress during the training session.
- Evaluated employee performance before, during, and after training sessions.
- Analyzed current processes and procedures to identify areas for improvement through training initiatives.
- Collaborated with management team to determine appropriate learning objectives for each program.
- Facilitated group discussions among trainees regarding topics covered during a session.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Supported onboarding of new employees by hosting orientation sessions.
- Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
Human Resources Internship
Nighthawks Wichita Falls Nighthawks Semi-Pro Football
Wichita Falls, TX
01.2018 - 05.2018
- Managed coordination and scheduling of interviews for potential hires, ensuring an organized recruitment process
- Conducted gap analysis to produce reports identifying workforce expectations and disseminated company strategies across multiple communication platforms.
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Conducted interviews with customers to gain insights into their experiences.
- Developed presentations and organized events to promote products or services.
- Provided administrative support by completing tasks such as filing documents and scheduling meetings.
- Contributed ideas during brainstorming sessions to generate creative solutions.
- Prepared invoices, purchase orders, and expense reports according to company policies.
- Supported senior staff members in the completion of complex projects within deadlines.
- Maintained accurate records of all activities performed throughout internship period.
HR Generalist Assistant/Training and Development Manager
Eagle Rig & Manufacturing
Odessa
01.2007 - 01.2013
- Conducted a gap analysis to inform and guide the creation of strategic organizational training plans aligning with management objectives
- Delivered comprehensive training, coaching, and mentorship to enhance the skill sets of new and existing staff across the company
- Designed, planned, and executed targeted training programs while developing and preparing instructional materials, including modules, videos, and presentations
- Assisted in HR operations by handling new-hire processing, coordinating onboarding activities, and maintaining employee records, ensuring seamless integration of new staff
- Observed compliance checks, mediation, and conflict resolution.
- Responded to inquiries from employees regarding benefits packages.
- Investigated complaints of discrimination or harassment within the workplace.
- Assessed training needs based on performance evaluations or feedback from managers.
- Developed training programs for new hires and existing employees.
- Conducted employee onboarding process, orientations, and exit interviews.
- Provided guidance to managers on employee relations issues.
- Maintained accurate records of personnel data in the HRIS system.
- Assisted with payroll processing by verifying timekeeping records.
- Monitored company compliance with labor regulations at all levels.
- Advised management on best practices for performance management processes.
- Reviewed job descriptions and updated them as needed according to changing business needs.
- Facilitated organizational development initiatives such as talent reviews and succession planning.
- Analyzed job descriptions and determined recruitment plan, timeline and advertising efforts to fill positions.
- Worked cross-functionally to optimize efficiency and execute on HR business processes.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Education
Doctor of Business Administration - Human Resources Management
Walden University
Minneapolis, MN12-2024
MA-Human Resources Management - Human Resources Development
Midwestern State University
Wichita Falls, TX12.2018
Master of Business Administration - Business Administration And Management
Midwestern State University
Wichita Falls, TX12.2015
Bachelor of Fine Arts - Graphic Design
Midwestern State University
Wichita Falls, TX05-2013
Skills
- Bilingual
- Training and Development Expert
- Conflict Resolution and Mediation
- Internal Investigations
- Compliance
- Change Management/Change Implementation
- Gap Analysis/Performance Management
- Strategic Management/Succession Planning
- Proficient in Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Adobe Creative Suite
- Records Management
- Management
- Employment Law and Policy
- Employee Onboarding
- Employee Counseling/Termination Procedures
- Best Practices Implementation/Policy Implementation
- Workforce Planning/Succession Planning
- Benefits Administration
- ADP Workforce Now
- Interviewing expertise
- Personnel engagement
- Employment law knowledge
- Payroll Processing
- Talent management
- Personnel Recruitment/Talent Acquisition
- Employee Relations
- Exit Interviews
- Job analysis/Performance management strategies
- HRIS applications proficient
Certification
SHRM-CP
Affiliations
- Zavala Foundation Board Member 2024
Languages
Spanish
Native/ Bilingual
Timeline
Store Trainer
McBride's
01.2019 - Current
Human Resources Internship
Nighthawks Wichita Falls Nighthawks Semi-Pro Football
01.2018 - 05.2018
Training Coordinator/Manager
Pelican's
01.2013 - 01.2019
HR Generalist Assistant/Training and Development Manager
Eagle Rig & Manufacturing
01.2007 - 01.2013
Doctor of Business Administration - Human Resources Management
Walden University
MA-Human Resources Management - Human Resources Development
Midwestern State University
Master of Business Administration - Business Administration And Management
Midwestern State University
Bachelor of Fine Arts - Graphic Design
Midwestern State University
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