Jef Pauly
San Francisco,CA
Summary
Energetic, entrepreneurial minded, with excellent business acumen, creativity and leadership skills.
25+ years of business experience in the Service Industry, with superior understanding of privately owned entities.
Proven history of making profitable business choices and maximizing revenues through streamlining business processes in one of the most challenging and competitive national Service Industry market (San Francisco/Bay Area).
Committed to running smooth and profitable operations.
Overview
25
25
years of professional experience
Work History
Building Manager
Panomark
07.2023 - Current
- Management and scheduling of contract workers for completion of building maintenance and upgrades.
- Planning and scheduling of general maintenance, major repairs and remodeling projects.
- Inspection of grounds and facilities to identify necessary repairs.
- Regular inspections of facility and documentation of all inspection information in reports.
- Effective communication with owners, tenants, and on-site associates.
- Implementation and enforcement of policies and procedures to maintain properties to highest standards.
- Direction of financial operations for building to maintain optimal budget targets.
Owner / Operator
Workstatt Inc.
09.2022 - 07.2023
- Founded and managed European vehicles service center. Established foundational processes for business operations.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Increased customer engagement through social media.
Service Manager
Menig Automotive Group
12.2020 - 12.2021
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Oversaw daily operations to ensure high levels of productivity.
Owner / Operator
Blush! Wine Bar
06.2007 - 03.2021
- Founded and ran wine bar/restaurant, growing revenue steadily and exceeding sales goals through effective employee and operation management.
- Cultivated forward-thinking, inclusive, performance-oriented yet fun work culture to push and encourage progress.
- Reconciled daily sales, returns and financial reports with Toast and Revel software.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Applied performance data to evaluate and improve operations, generate optimal yearly revenues, targeting current business conditions and forecast needs.
- Created company branding, materials, promotional and content strategies, to effectively engage target audiences.
- Conducted market research to identify new opportunities and target markets.
- Created and managed social media campaigns to increase brand engagement.
Restaurant Manager
Galette
02.2004 - 07.2006
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Organized special events in restaurant, including private parties, promotions and live music performances.
Assistant Manager
La Boulange De Cole
02.2002 - 01.2006
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Bar Manager
Cafe Belga
03.1999 - 07.2001
- Managed bar inventory, and placed orders for spirits, beer, wines, mixers and supplies.
- Enhanced business productivity by training team members and servers on best practices and protocols.
- Enhanced sales by promoting products and assisting with creative menu selections.
Education
Master of Arts - Visual And Graphic Communication
ESA Saint-Luc Liège
Liège - Belgium06.1998
Skills
- Extensive experience in Service Industries
- Effective verbal and written communication
- Business development and administration
- Staff, operational and financial Management
- Sales, budgeting, branding and marketing
- Business launch
- Profit and Loss, Cost analysis and savings
- Fluent in French
- Good level in Spanish
Timeline
Building Manager
Panomark
07.2023 - Current
Owner / Operator
Workstatt Inc.
09.2022 - 07.2023
Service Manager
Menig Automotive Group
12.2020 - 12.2021
Owner / Operator
Blush! Wine Bar
06.2007 - 03.2021
Restaurant Manager
Galette
02.2004 - 07.2006
Assistant Manager
La Boulange De Cole
02.2002 - 01.2006
Bar Manager
Cafe Belga
03.1999 - 07.2001
Master of Arts - Visual And Graphic Communication
ESA Saint-Luc Liège
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