Jefernand Galue
Doral
Summary
Customer Success professional with strong experience in onboarding, technical support, and client relationship management. Skilled in guiding customers through solutions, improving satisfaction, and reducing friction during onboarding and support processes. Adept at CRM systems, problem resolution, and clear communication across customers, sales teams, and processors. Recognized for responsiveness, accuracy, and a customer-first mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Onboarding Specialist
Volt Merchant Solutions
04.2025 - Current
- Process and submit merchant onboarding applications across the U.S., Puerto Rico, and U.S. Virgin Islands.
- Communicate with merchants, sales agents, and processors to ensure smooth onboarding.
- Provide fast and accurate email support to agents, merchants, and underwriting teams, resolving issues and reducing delays.
Student Success Specialist (Only Saturdays)
Rofer Construction School, F/J
Doral
01.2019 - Current
- Generate study materials for every month aligned with class initiation
- Facilitate student communication via phone, email, and website contact submission
- Aid professor in troubleshooting device-related technical problems
- Execute transactions for educational materials and examination resources, acting as primary point of sale for each payment.
Customer Service Professional
Consolidated Credit Solutions
08.2023 - 03.2025
- Handled bilingual customer inquiries through phone and email.
- Resolved account issues and guided clients through financial programs.
- Maintained high satisfaction through clear communication and problem-solving.
Receptionist / Recreation Service Aide
City of Doral
11.2022 - 08.2023
- Assisted residents with service inquiries and program information.
- Supported daily operations and activity coordination.
- Ensured policy compliance while maintaining positive interactions.
Assistant Manager
The UPS Store
08.2021 - 10.2022
- Managed store operations and trained staff on customer service standards.
- Assisted customers with shipping, documentation, and issue resolution.
- Handled inventory, workflow efficiency, and daily coordination.
Customer Care Expert
Wix.com
04.2020 - 07.2021
- Provided technical support for website setup and account functionality.
- Troubleshot platform issues and delivered personalized solutions.
- Enhanced customer satisfaction through effective communication.
Lead Sales Specialist
Bose Factory Store
08.2016 - 04.2020
- Led sales operations and coached team members on customer engagement.
- Delivered premium customer service and product guidance.
- Maintained store layout and presentation for optimal client experience.
Education
High School Diploma - Doral, FL
Ronald W. Reagan / Doral Senior High School
Doral, FL06-2010
Skills
- Customer Success & Retention
- Client Onboarding & Implementation
- CRM Knowledge & Documentation
- Technical Troubleshooting
- Customer Communication (Phone & Email)
- cross-functional collaboration
- Google AI
- Microsoft Office Suite
Certification
- Google AI Certification
- Revit Architecture Level 1 & 2
- AutoCAD Certificate
- QuickBooks Certificate
- Radio Broadcasting Certificate
References
Available upon request.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Timeline
Client Onboarding Specialist
Volt Merchant Solutions
04.2025 - Current
Customer Service Professional
Consolidated Credit Solutions
08.2023 - 03.2025
Receptionist / Recreation Service Aide
City of Doral
11.2022 - 08.2023
Assistant Manager
The UPS Store
08.2021 - 10.2022
Customer Care Expert
Wix.com
04.2020 - 07.2021
Student Success Specialist (Only Saturdays)
Rofer Construction School, F/J
01.2019 - Current
Lead Sales Specialist
Bose Factory Store
08.2016 - 04.2020
High School Diploma - Doral, FL
Ronald W. Reagan / Doral Senior High School