JEFERSON YAMEOGO
Randallstown,MD
Summary
Dedicated CDL A driver with over 3 years of experience in commercial delivery, seeking a challenging position as a CDL driver with the United States Postal Service. Committed to safety, efficiency, and excellent customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CDL A Building Materials Delivery Driver
Us Lbm
06.2023 - Current
- Safely operate commercial vehicles to deliver building materials to construction sites and customer locations.
- Load and unload heavy building materials using specialized equipment, ensuring proper handling and securing of goods.
- Navigate efficiently through urban and suburban areas to ensure timely deliveries.
- Maintain accurate delivery records and documentation.
- Perform pre-trip and post-trip vehicle inspections to ensure safety and compliance with DOT regulations.
- Provide excellent customer service, addressing inquiries and resolving issues on-site.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Filled out load paperwork and DOT-mandated log books.
CDL A Delivery Driver
Gordon Food Service
11.2021 - 07.2022
- Safely operated commercial vehicles to deliver products to various customer locations promptly and efficiently
- Demonstrated excellent navigational skills, ensuring accurate and on-time deliveries to meet customer expectations
- Handled loading and unloading of products, ensuring proper handling and securing of goods to prevent damage during transportation
- Maintained accurate records of deliveries, ensuring proper documentation and adherence to company policies and procedures
- Provided exceptional customer service by addressing customer inquiries, resolving issues, and maintaining positive relationships.
Medicare Enrollment Specialist
Select Quote
07.2015 - 08.2020
- Provided exceptional customer service to an average of 30 clients per week, guiding them through the Medicare enrollment process, leading to a 20% increase in client satisfaction rates
- Demonstrated in-depth understanding of insurance policies and procedures, advising clients on the most suitable Medicare programs and answering their questions and concerns
- Strictly adhered to regulatory guidelines, keeping abreast of Medicare rule changes and implementing them in work procedures, ensuring full compliance
- Accurately maintained client records in adherence to privacy regulations, showcasing attention to detail and organization
- Managed and maintained records for over 6000 clients throughout tenure, strictly adhering to privacy regulations and demonstrating exceptional attention to detail and organization
- Assisted clients with claim issues, liaised with insurance providers, and demonstrated problem-solving abilities and negotiation skills
- Collaborated with cross-functional teams to address complex issues, showcasing strong teamwork and communication skills
- Stayed updated on policy changes and participated in training sessions, highlighting dedication to continual learning and improvement.
Education
Associate of Applied Science - Computer Information Systems
Baltimore City Community College
01.2017
Bachelor's Degree - Marketing Management Communication
University Aube Nouvelle Ouagadougou Burkina Faso
01.2014
Skills
- Safe operation of commercial vehicles
- Adherence to DOT regulations and safety standards
- Excellent navigation and route planning skills
- Ability to lift and handle heavy items
- Attention to detail in record-keeping and documentation
- Strong customer service skills
- Proficient in using GPS and routing software
- Experience with electronic logging devices (ELDs)
- Familiar with handheld scanning devices for package tracking
- Bilingual: Fluent in both French and English
- Teamwork and Collaboration
- Punctual and Reliable
- Clean Driving Record
Certification
- CDL A (2021)
- Certification in Python, iOS Messages Application, Ruby, Amazon Web Service
- CompTIA A+ Certification (2020)
- Health insurance license Maryland (2015)
Timeline
CDL A Building Materials Delivery Driver
Us Lbm
06.2023 - Current
CDL A Delivery Driver
Gordon Food Service
11.2021 - 07.2022
Medicare Enrollment Specialist
Select Quote
07.2015 - 08.2020
Associate of Applied Science - Computer Information Systems
Baltimore City Community College
Bachelor's Degree - Marketing Management Communication
University Aube Nouvelle Ouagadougou Burkina Faso
- CDL A (2021)
- Certification in Python, iOS Messages Application, Ruby, Amazon Web Service
- CompTIA A+ Certification (2020)
- Health insurance license Maryland (2015)
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