Jefersor Guerrero
Providence,RI
Summary
Adept at enhancing guest experiences and streamlining operations, I leveraged strong ethics and communication skills at Hotel Marina Suites to significantly improve customer satisfaction. My background in multitasking across various roles, from front desk reception to material handling, showcases a proven track record of achieving operational excellence and fostering team collaboration.
Overview
10
10
years of professional experience
Work History
Material Handler
Nelipak
03.2024 - 06.2024
- Transported inventory items to appropriate locations.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
- Facilitated smooth warehouse operations, maintaining clean and organized work areas.
Caregiver Attendant
Swift Staffing Agency
03.2023 - 08.2023
- Managed household tasks efficiently, ensuring a clean and comfortable environment for patients.
- Implemented strategies to prevent falls and accidents in the home setting, reducing risk of injury to patients.
- Ensured patient safety through diligent monitoring and adherence to care plans.
- Increased patient mobility through physical therapy exercises and proper use of assistive devices.
- Assisted patients with daily living activities, promoting independence and dignity.
- Improved patient comfort by providing compassionate and attentive care tailored to individual needs.
Guest Experience Manager
Citysightseeing
01.2022 - 01.2023
- Trained new team members on company policies and procedures to maintain consistent guest experience standards.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Introduced innovative upselling techniques that resulted in increased revenue from add-on services and amenities.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Implemented a feedback system, leading to continuous improvement of guest services based on client input.
- Analyzed guest data to identify trends and areas for improvement in service delivery.
- Improved overall online ratings by addressing negative reviews constructively and showcasing improvements made as a result of guest feedback.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Developed and maintained positive relationships with guests for satisfaction.
Guest Experience Manager
Hotel Marina Suites
09.2017 - 12.2021
- Ensured seamless check-in/check-out processes by creating clear guidelines and providing staff with comprehensive training.
- Organized special events tailored to guests'' interests, promoting engagement and loyalty within the hotel community.
- Implemented a feedback system, leading to continuous improvement of guest services based on client input.
- Prepared reports on guest satisfaction levels and other metrics.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Developed and maintained positive relationships with guests for satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined front desk operations for improved efficiency and reduced wait times.
- Introduced innovative upselling techniques that resulted in increased revenue from add-on services and amenities.
- Resolved guest complaints promptly, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Managed reservation system updates, ensuring accurate room availability information for guests and staff.
Front Desk Receptionist
Lopesan
04.2014 - 08.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
Education
Hotel Management - Tourism And Hotel Management
Hecansa
Gran Canaria, Spain05-2014
Skills
- Strong ethics
- Time management
- Verbal and written communication skills
- Multitasking and organization
- Team collaboration
- Active listening
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Full Professional
German
Professional Working
Timeline
Material Handler
Nelipak
03.2024 - 06.2024
Caregiver Attendant
Swift Staffing Agency
03.2023 - 08.2023
Guest Experience Manager
Citysightseeing
01.2022 - 01.2023
Guest Experience Manager
Hotel Marina Suites
09.2017 - 12.2021
Front Desk Receptionist
Lopesan
04.2014 - 08.2017
Hotel Management - Tourism And Hotel Management
Hecansa
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