Jeff Alexandre
Kansas City,MO
Summary
Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Jr InfoSec Analyst
Leaderone Financial corporation
Overland Park, KS
03.2022 - 09.2023
- Complete data analysis and provide critical takeaways for recipients of the data
- Importing and exporting data from databases and multiple platforms
- Use detection application monitoring tools for malicious activities and alerts
- Respond to network issues in real-time and dive deep into problems with visualizing log data
- Protect users, assets, and data by managing and preventing attempted attacks
- Monitor computer devices, networks, emails, servers, and other systems for security issues
- Fix detected vulnerabilities to maintain high-security standards
- Investigate and document security breaches and other cybersecurity incidents
- Install, configure, and maintain security measures to protect the system and information infrastructure
- Support the education and training of end-users for cybersecurity awareness
- Test and evaluate new technologies and their security impact on the system
- Perform penetration testing and report vulnerabilities
- Help the development of company-wide security best practices
- Research security enhancement and make recommendations to management
- Stay up to date on information technology trends and security standards.
Desktop Support Specialist
Leader One Financial Corporation
Overland Park, KS
09.2021 - 03.2022
- Monitor ticketing system - provide technical assistance and support user connect issues related to computers, software, and other IT-managed systems
- Respond to user questions via chat, email, support ticket, phone, or in person
- Ask questions to assess the scope and nature of the issue
- Resolve or escalate as necessary
- Train users as needed using those manuals as a base
- Setup computers, phones, peripherals, and other devices as needed
- Install, add, move, or change telephone extensions and related equipment
- Utilized the remote desktop tool 'TeamViewer' to assist users with installing the required software for their computing system
- Installed and updated hardware, software, and applications on Mac and PC devices
- Reset user password using Active Directory.
Behavioral Technician Analyst
Arc of Ozarks
Springfield, MO
08.2018 - 11.2021
- Provide direct care to clients in a one-on-one or group therapy setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor
- Collect and record data on patient behavior and maintain strict confidentiality
- Collaborate, communicate, and assist with training clients, parents, and staff.
Technical Analyst
United Lex
Overland Park
07.2021 - 08.2021
- Conduct duties were deleting client data sets from external Drives
- Be the point of knowledge and accountable for all hardware assets
- Collaborate to assess needs and ensure timely, accurate project solutions
- Utilizing a Forensic Tool such as Treesize, or Eraser
- Ticketing/Tracking of all data removed
- Installed and updated hardware, software, and applications on Mac and PC devices
- Sign off on Certificates of Destruction
- Logged support tickets and closed them when issues were resolved.
IT Help Desk Intern
Missouri State University
Springfield, MO
08.2012 - 11.2014
- Answered user inquiries regarding computer software or hardware operation to resolve problems within an hour and oversaw the daily performance of computer systems
- Assisted customers with troubleshooting issues encountered using hardware or software, providing actionable tips to resolve problems
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support
- Set up equipment for employee use, performing or ensuring proper cables, operating systems, or appropriate software installation
- Develop training materials and procedures, or train users on using hardware or software
- Maintained records of daily data communication transactions, problems, remedial actions, or installation activities
- Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Installed and updated hardware, software, and applications on Mac and PC devices.
Education
Bachelor’s Degree - Cybersecurity
Missouri State University
01.2018
Skills
- Customer Service
- Tier 1-2 Technical Support
- Technical Analysis
- Domain administration
- JIRA
- OKTA
- Active Directory Services
- Printer Management
- Hardware Knowledge
- Application Security
- System upgrades and migrations
- Registry
- Software diagnosis
- Software system repair
- CMD
- Powershell
- Bash script
- System Admin
- Blue Team-Information Security
- IDS Progmas
- Datadog
- Barracuda
- IPS Programs
- Bitdefender GravityZone
- Splunk
- Monitor Log traffic
- Wireshark
- Computer Troubleshooting
- Security Information and Event
- Data backup & recovery via backup exec
- Ticketing system
- Services now
- Networking
- OSI Model
- Problem Solving
- Operating System
- Linux
- Kali Linux
- Windows 10
- Mac OS
- Office 365
- Azure
- SQL
- Firewalls
- Vulnerability Assessment
Certification
- Google Data Analytics
- Cybersecurity Boot Camp Certificate
Timeline
Jr InfoSec Analyst
Leaderone Financial corporation
03.2022 - 09.2023
Desktop Support Specialist
Leader One Financial Corporation
09.2021 - 03.2022
Technical Analyst
United Lex
07.2021 - 08.2021
Behavioral Technician Analyst
Arc of Ozarks
08.2018 - 11.2021
IT Help Desk Intern
Missouri State University
08.2012 - 11.2014
Bachelor’s Degree - Cybersecurity
Missouri State University
- Google Data Analytics
- Cybersecurity Boot Camp Certificate
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