Hi, I’m
Jeff Anderson
Enterprise Sales Support Consultant
Aurora,CO
Summary
Experienced sales support specialist with a desire to advance my career by utilizing my extensive experience to provide valuable insights for customers' decision-making processes. Energetic and focused, I enable strong sales outcomes while adeptly handling administrative tasks for seamless operations. Proven track record of effectively managing sales tracking tools, actively contributing to the company's commitment to delivering a positive customer experience.
Overview
17
years of professional experience
Work History
Expedia CruisesLongmont, CO
Vacation Consultant, Part-Time
01.2018 - Current
Job overview
- Demonstrated strong customer service skills by assisting clients
with planning and booking vacations, resulting in over $150K in
sales. - Applied excellent verbal communication while leveraging
tourism industry knowledge to assess client preferences and
create personalized travel experiences. - Managed bookings, resolved travel issues, and ensured high
customer satisfaction contributing to repeat business and
positive client feedback.
Comcast
Enterprise Sales Support Consultant (SSC)
03.2018 - 11.2024
Job overview
- Responsible for supporting various sales teams through the coordination and facilitation of complex business customer contracts and orders.
- Certify all contracts meet submission criteria and compliance requirements, while working with all teams to ensure orders are processed efficiently.
- Established an end-to-end process for temporary media circuits for specialized events.
- Processed orders with $1 million in MRC and a total contract value of $33 million.
Comcast
Order Management Coordinator 3, Advanced Product Support (APS)
03.2014 - 03.2018
Job overview
- Analyzed customer order requirements, ensuring the design of solutions met their business needs.
- Aided in team calibration by establishing consistent order submission processes, driving orders to installation, while verifying order accuracy.
- Worked as a SME in order acceptance requirements for products sold on behalf of SMB, Enterprise, and Hospitality customers.
- Achieved a Highly Effective or Exceptional employee Scorecard metric consistently every month in 2017.
Comcast
Telephony Engineer, CommOps 2, Fulfillment (WOM)
10.2008 - 03.2014
Job overview
- Provided support for telephone orders, including the processing of all pre-install operations, while resolving work order errors.
- Assisted the team in achieving a 98% service level accuracy in 2011.
- Received overall rating on 2012 employee review of Highly Effective.
Education
Fullerton CollegeFullerton, CA
Associate of Arts from Communications Technologies
05.2001
University Overview
- Nominated Fullerton College Man of Distinction
- 3.5 GPA
- Professional Development: Business Minor
Skills
Contract Management
Technical Acumen
- CSG / Workbench
- NPAC / Nuestar-Port PS
- Salesforce (SFDC) / Century
- ABT / House Smart
- Docusign / NAP / Job Tracker
- BTS, IMS, NPS, UMS databases
- Provider portals including: IMA, Wise, Verigate -Toolbar
Additional employment history
Additional employment history is available upon request.
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