Jeff Autrey
Shipping Manager / Warehouse Lead / Forklift Operator
Hickory,NC
Summary
Dynamic Shipping Manager / Warehouse Lead with proven expertise at Tailored Adhesives, enhancing order accuracy and customer satisfaction through meticulous attention to detail and effective team leadership. Spearheaded process improvements that reduced order errors significantly, while fostering a culture of safety and compliance in fast-paced warehouse environments. Proficient in shipping documentation management and analytical problem-solving, while also managing a diverse inventory of over 60 different products and over 300,000 boxes in a 100,000 sq. ft. warehouse is being properly rotated using FIFO (First In First Out).
Experienced with ISO internal auditing, focusing on ensuring compliance and enhancing quality management systems. Utilizes audit procedures to identify areas for improvement and implement effective solutions. Knowledge of ISO standards and quality assurance principles to drive organizational excellence.
Certified equipment operator with proven record of efficiency and safety. Skilled in forklift operation, inventory management, and warehouse logistics. Strong focus on team collaboration and achieving results, adapting to changing needs with reliability. Known for precision in material handling and maintaining high standards in fast-paced environment.
Overview
17
17
years of professional experience
Work History
Shipping Manager /Warehouse Team Leader /Forklift Operator
Tailored Adhesives
Hickory, NC
08.2023 - 02.2026
- Coordinated shipping schedules to optimize delivery timelines and reduce delays.
- Managed inventory levels manually by doing inventory counts at the end of every month to ensure accurate order fulfillment and maintaining correct inventory counts.
- Implemented safety protocols for shipping operations, enhancing compliance with industry standards.
- Trained all new team members on shipping procedures and best practices, improving overall team efficiency.
- Directly involved with customer service daily to ensure customer inquiries regarding direct shipments were resolved quickly with great care, ensuring high levels of satisfaction and trust from all customers.
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Lead team of 4-6 employees packaging, palletizing and shipping up to 13,000 boxes per day.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
- Improved workflow efficiency through the implementation of cross-training programs within the shipping department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Collaborated with Fleet Manager and Sales Team to manage supplier relationships, product inventory and purchasing across multiple companies.
- Ensured accurate record-keeping through diligent maintenance of shipment logs and databases.
- Stacked and stored pallets at end of shift to keep warehouse clean and organized.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Established performance metrics for shipping department, driving continuous improvement initiatives.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Developed a comprehensive safety program for warehouse operations, reducing workplace accidents significantly.
- Spearheaded process improvements that led to streamlined workflows, reducing average processing time per shipment.
- Conducted regular audits of shipping procedures, identifying areas for improvement and implementing corrective actions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Organized records of trailers used, schedules and completed orders.
- Developed and maintained knowledgeable and productive team of employees.
- Promoted brand at industry events and through ongoing networking efforts.
- Operated forklifts to efficiently transport materials across warehouse floor.
- Trained and mentored junior operators on safety protocols and best practices.
- Operated mixing equipment to achieve consistent product quality.
- Monitored ingredient levels and ensured proper blend ratios for production batches.
- Conducted safety inspections to identify hazards and ensure compliance with regulations.
- Developed and implemented safety protocols, enhancing workplace safety awareness among staff.
- Trained team members on proper safety procedures and equipment usage.
- Monitored incident reports to analyze trends and recommend preventive measures.
- Collaborated with management to improve emergency response plans and evacuation procedures.
- Developed and implemented process improvements to enhance operational efficiency.
Business Owner
Given Talent
Lenoir, NC
02.2020 - 07.2024
- Managed daily operations, ensuring efficiency in service delivery and client satisfaction.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Trained and mentored staff of up to 8 team members to enhance skills and improve team performance.
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Maintained a safe work environment by enforcing strict safety protocols under North Carolina safety regulations and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Fostered positive company culture, attracting and retaining top talent through motivational leadership.
- Pioneered customer feedback system, utilizing insights to refine products and services continually.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Order Picker /Warehouse Shipping Receiver /Safety Coordinator
Merchants Distributors, LLC
Hickory, NC
09.2016 - 02.2020
- Operated pallet jacks and forklifts to efficiently transport products within warehouse.
- Accurately picked orders based on customer specifications and shipping requirements.
- Maintained organization of inventory, ensuring optimal space utilization and accessibility.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics by picking over 1500 boxes per 10 hour shift (145% Production Goal).
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
- Accurately selected and picked orders according to customer specifications.
- Collaborated with team members to optimize order fulfillment processes.
- Communicated effectively with supervisors regarding inventory discrepancies or concerns.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Reduced accident rates by proactively addressing hazards and promoting a culture of safety among team members.
- Actively participated in safety committees, providing valuable input and helping to drive continuous improvement efforts within the organization.
- Collaborated with management to develop and implement effective safety policies and procedures in line with industry best practices.
- Assisted in the investigation of accidents and near-misses, identifying root causes and implementing preventive measures.
- Monitored hazardous materials storage areas, ensuring proper containment procedures were followed to prevent spills or leaks.
- Participated in safety meetings by answering questions from staff members.
- Monitored safety practices of new and existing employees.
- Trained company employees in safety procedures and provided in-depth documentation for review.
- Led employee training on safe usage of equipment.
- Inspected work practices and procedures for compliance with company and federal regulations.
- Operated cherry picker to retrieve and store inventory in high-rack warehouses.
- Collaborated with team members to optimize picking routes and increase order fulfillment speed.
- Operated forklifts to efficiently transport materials across warehouse floors.
- Developed and maintained effective communication with cross-functional teams for operational efficiency.
- Operated electric pallet jacks to efficiently transport materials within warehouse environment.
- Operated warehouse equipment to efficiently retrieve and organize products for order fulfillment.
2nd Shift Supervisor /Heavy Machine Operator
Nutex Concepts
Lenoir, NC
08.2009 - 09.2017
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained team members on production processes and equipment usage.
- Monitored workflow efficiency, identifying areas for improvement and implementing solutions.
- Coordinated shift schedules, optimizing labor allocation for peak operational needs.
- Addressed personnel issues promptly, fostering a positive work environment.
- Enhanced team productivity by implementing efficient workflow processes and overseeing daily operations.
- Trained new employees on company policies, safety protocols, and job-specific duties to ensure seamless integration into the team.
- Reduced downtime with proactive maintenance scheduling and streamlined troubleshooting procedures for equipment issues.
- Achieved smooth shift transitions by establishing clear communication channels between first and second shifts.
- Conducted periodic assessments of equipment functionality, resulting in improved machine performance and reduced downtime.
- Streamlined communication within the team through regular meetings and transparent updates on project progress.
- Exceeded production targets consistently by motivating the team to perform at their best and fostering a culture of accountability.
- Monitored employee attendance records, managing absences effectively to minimize disruptions in production schedules.
- Reviewed work for quality and compliance with company standards and design specifications.
- Operated machinery to produce high-quality products while ensuring compliance with safety standards.
- Monitored equipment performance and conducted routine maintenance to minimize downtime.
- Trained new operators on machinery operation and safety protocols to enhance team efficiency.
- Implemented process improvements that increased production speed without sacrificing quality.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Mentored new employees on safety protocols and operational procedures for seamless onboarding.
- Supervised daily operations to ensure efficiency and productivity across a team of up to 13.
Education
High School Diploma -
Western Piedmont Community College
Morganton, NC09.2005
Skills
- Effective team leadership
- Interactive communication skills
- Warehouse management
- Excel proficiency
- Shipping documentation management
- Timely order delivery
- Analytical problem-solving
- Effective time management
- Meticulous attention to detail
- Risk management in warehouse environments
- Excellent communication
- Analytical reasoning
- Responsive to evolving challenges
- Proficient in managing multiple tasks
- Forklift operation expertise
- Effective task prioritization
Timeline
Shipping Manager /Warehouse Team Leader /Forklift Operator
Tailored Adhesives
08.2023 - 02.2026
Business Owner
Given Talent
02.2020 - 07.2024
Order Picker /Warehouse Shipping Receiver /Safety Coordinator
Merchants Distributors, LLC
09.2016 - 02.2020
2nd Shift Supervisor /Heavy Machine Operator
Nutex Concepts
08.2009 - 09.2017
High School Diploma -
Western Piedmont Community College