Jeff Baez
Sales Manager
Boston,MA
Summary
Results-oriented achiever with a proven ability to consistently surpass targets and achieve success in fast-paced environments. Combining strategic thinking with hands-on experience, delivers impactful solutions that enhance organizational performance. Organized and dependable candidate excels at managing multiple priorities with a positive attitude. Always willing to take on additional responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Sales Manager
Quirk Chevrolet
07.2024 - Current
- Handle customer relations issues, enabling quick resolution, and client satisfaction.
- Increase sales revenue by developing and implementing effective sales strategies.
- Coordinate with finance and insurance departments to facilitate smooth transaction processes for customers.
- Leverage eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Boost team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
- Promote new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Pre-Owned Sales Manager
Metrowest Hyundai
08.2023 - 07.2024
- Analyzed market trends and adjusted inventory levels accordingly, maximizing profitability while reducing days on lot.
- Worked closely with other department managers to streamline processes between departments, enhancing overall dealership efficiency.
- Oversaw all aspects of the vehicle reconditioning process, coordinating tasks between departments efficiently to minimize turnaround time.
- Monitored inventory age closely, making strategic adjustments in pricing or promotion as necessary to reduce aged units quickly but profitably.
- Negotiated trade-in values with customers fairly but assertively, ensuring a profitable return on investment for the dealership.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
Sales & Customer Success Manager
Hardware Products Company
07.2021 - 08.2023
- Built and maintained relationships with key clients, resulting in a yearly 95% customer retention rate and a 40% increase in upsell opportunity.
- Demonstrated exceptional leadership skills in training and coaching sales teams, resulting in improved performance and increased sales volume
- Acted as a customer advocate within the organization, ensuring that customer feedback and concerns were addressed promptly and effectively
- Conducted product demonstrations and presentations to prospective clients, resulting in a 40% increase in sales conversions.
- Led a team of inside and outside sales reps which as a team we drove revenue growth of 25% year over year.
Accounting Manager
Quirk Nissan
12.2020 - 07.2021
- Led month-end and year-end closing processes, ensuring timely and accurate completion of financial reporting and reconciliation activities
- Conducted periodic audits to identify areas of improvement and ensure compliance with internal controls and external regulations
- Ensure accurate and timely recording of financial transactions, including sales, purchases, expenses, and payroll
- Monitored key financial metrics, such as gross profit, net profit, inventory turnover, and days sales outstanding (DSO)
- Managed a team of 4 and delegated responsibilities effectively, ensuring optimal resource allocation and productivity
Sales Manager
Wellesley Mazda
04.2017 - 12.2020
- Led, mentored, and motivated a team of automotive sales professionals
- Recruited, hired, and trained new sales staff, ensuring they have the necessary product knowledge and sales skills to succeed
- Interacted with customers when necessary, handled escalated issues, and resolved complaints or concerns
- Monitored customer satisfaction levels and implemented strategies to enhance customer retention and loyalty
- Analyzed sales performance metrics, such as sales forecasts, pipeline activity, and market share
Education
Associate of Arts - Business Management
09.2022
Skills
- Project Management
- Conflict Resolution
- Strategic Planning
- CRM Software
- Process Improvement
- Cost Control
- Customer Service
- Persuasive Negotiations
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Professional Development
- Sales Skills & Negotiation Skills - Selling Masterclass, Udemy, Mark Timberlake, 03/01/21
- Remote Sales Course: How to Move From Field Sales to Remote Selling, Hubspot Academy, 05/01/22
Hobbies and Interests
- Currently learning sign language
- Volunteering at my local YMCA
- Community basketball champion
- Cooking (Tres-Leches cake is my specialty)
- Fishing
- Building new relationships
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Software
Eleads
CDK
SalesForce
VinSolutions
PBS
RouteOne
VAuto
Cox Automotive Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Manager - Quirk Chevrolet
07.2024 - Current
Pre-Owned Sales Manager - Metrowest Hyundai
08.2023 - 07.2024
Sales & Customer Success Manager - Hardware Products Company
07.2021 - 08.2023
Accounting Manager - Quirk Nissan
12.2020 - 07.2021
Sales Manager - Wellesley Mazda
04.2017 - 12.2020
University of Massachusetts Boston - Associate of Arts, Business Management
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