Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Jeff Baker

Canton,OH

Summary

Dynamic Beverage Manager with extensive experience at Brookside Country Club, excelling in beverage inventory management and creative menu development. Proven track record in staff training and cost control, enhancing customer satisfaction while ensuring compliance with health standards. Adept at problem resolution and fostering a high-quality service environment during high-volume events.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Beverage Manager/Clubhouse Manager/Food and Beverage Manager

Brookside Country Club
Canton, OH
04.2017 - Current
  • Managed beverage inventory and ordering processes for club events and operations.
  • Trained and supervised staff in beverage service and safety protocols.
  • Developed creative beverage menus for seasonal events and member preferences.
  • Ensured compliance with health regulations and safety standards in beverage service.
  • Oversaw bar operations during high-volume events, maintaining quality service standards.
  • Implemented cost control measures to optimize beverage expenses within budget constraints.
  • Supervised bar staff including scheduling shifts, assigning tasks, providing guidance and monitoring performance.
  • Maintained inventory of all wine, beer, spirits, and non-alcoholic beverages.
  • Conducted training sessions for staff members on proper handling and service of alcohol drinks.
  • Organized special events such as wine tastings or cocktail competitions.
  • Implemented procedures for tracking liquor usage to minimize losses due to spillage or theft.
  • Prepared weekly schedules for bartenders according to business needs while maintaining labor costs within budget guidelines.
  • Attracted, recruited, and trained new employees.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Preserved excellent levels of internal and external customer service.
  • Monitored stock levels and placed orders when necessary to maintain adequate supplies.
  • Explained goals and expectations required of trainees.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Assisted staff by serving food and beverages or bussing tables.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Delegated work to staff, setting priorities and goals.
  • Resolved problems or concerns to satisfaction of involved parties.

Bar Manager

Twisted Olive
North Canton, Ohio
02.2015 - 03.2017
  • Managed daily bar operations and staff scheduling for efficient service delivery.
  • Trained and supervised bartenders to maintain high service standards.
  • Developed cocktail menus featuring seasonal ingredients and unique flavor profiles.
  • Ensured compliance with health and safety regulations in bar practices.
  • Oversaw inventory management, including ordering and stocking supplies as needed.
  • Delivered exceptional customer service by engaging with patrons and addressing concerns.
  • Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.

Event Coordinator

Gervasi Vineyards
Canton, Ohio
03.2010 - 01.2014
  • Coordinated logistics for events from concept to execution.
  • Developed event timelines and schedules to ensure smooth operations.
  • Collaborated with clients to assess needs and customize event plans.
  • Oversaw on-site event setup, ensuring compliance with safety standards.
  • Facilitated communication between teams to enhance event workflow.

Education

Bachelor of Arts - Business Management

Kent State University
Kent, OH
12-2000

Skills

  • Beverage inventory management
  • Creative menu development
  • Staff training
  • Cost control
  • Event coordination
  • Regulatory compliance
  • Staff supervision
  • Problem resolution
  • Customer service
  • Shift scheduling
  • Wine history
  • Bar operations
  • Beverage pairing
  • Customer service background
  • Service staff support
  • Drink menu development
  • Beverage preparation
  • Health and safety standards
  • Bar supervision
  • Sommelier expertise
  • Beverage pricing
  • Inventory management
  • Communication
  • Anticipating problems
  • Customer satisfaction
  • Health code compliance
  • Beverage management
  • Multitasking
  • Control inventory costs
  • Time management abilities
  • Training and onboarding

Certification

  • Court of Masters Sommelier
  • Save Serve Certification
  • Standard First Aid, CPR & AED

References

References available upon request.

Timeline

Beverage Manager/Clubhouse Manager/Food and Beverage Manager

Brookside Country Club
04.2017 - Current

Bar Manager

Twisted Olive
02.2015 - 03.2017

Event Coordinator

Gervasi Vineyards
03.2010 - 01.2014

Bachelor of Arts - Business Management

Kent State University

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