Jeff Barnett
Highlands Ranch
Summary
Accomplished professional field service engineer with extensive experience providing the leadership and direction needed to drive the achievement of key organizational business goals and objectives. Able to deliver exceptional levels of service while engaging a diverse client base, providing wide-ranging support to promote satisfaction and loyalty. Demonstrated strength building and maintaining strong, professional relationships with strategic business partners and stakeholders, including key clients, based on the effectiveness of the solutions and support provided. Recognized for the ability to deliver impactful results while leading in fast-paced, dynamic business environments.
Overview
34
34
years of professional experience
Work History
Residential Energy Consultant
NET ZERO COLORADO
01.2024 - 01.2025
- Perform home energy audits to BPI standards.
- Evaluate opportunities related to energy use reduction.
- Create, deliver and present accurate quotes based on company guidelines and procedures.
Field Service Engineer
MIZUHO OSI
01.2022 - 01.2024
- Troubleshoot, service and repair surgical tables and related equipment at hospital customer site.
- Support and promote company programs, contract sales, and initiatives as directed.
- Create and deliver accurate quotes based on company guidelines and procedures.
Field Service Engineer
CUTERA
01.2021 - 01.2022
- Act as company liaison to provide outstanding, courteous, timely, and skilled technical service to customers.
- Documented all service activities in compliance with FDA requirements.
- Work closely with Area Sales Managers to identify customers for upgrades, purchases, contracts, and customer training.
Field Service Engineer
TMRW LIFE SCIENCES
01.2021 - 01.2021
- Travel to customer sites to support the installation and configuration of the hosts that control the company’s robotics platform.
- Document procedures for the company’s information technology infrastructure and provide wide-ranging support for the cloud infrastructure.
- Perform daily system monitoring, problem determination, and resolution, and manage performance tuning, upgrades, and maintenance.
Owner/Operator
BARNETT CUSTOM RENOVATIONS
01.2019 - 01.2020
- Provided the highest possible service to the customer to maintain satisfaction and loyalty while completing residential remodeling, kitchen, and bathroom projects.
- Maintained full responsibility for all aspects of the business, including finances, business development, and customer relations.
Customer Service Engineer
SIEMENS
01.2017 - 01.2019
- Performed a wide-ranging of field service and related activities at a high level for Diagnostic Imaging and Angiography.
Senior Field Service Engineer
DIASORIN, INC.
01.2010 - 01.2016
- Guided field service engineers in procedural and technical clarification and advised the management team and fellow senior-level field service engineers on training needs.
- Successfully serviced numerous device platforms, including PMs, repairs, and updates as needed.
Field Service Manager, South Central Region/Western Region
DIASORIN, INC.
01.2011 - 01.2014
- Worked to maximize resources and identify inefficiencies while conducting regular coaching sessions with staff to discern their work process and addressing opportunities for improvement.
- Established and communicate responsibilities and expectations to employees to ensure a mutual understanding of expected results.
- Notable achievements while in the position included:
- Successfully led and developed a problematic region to becoming one of the top-performing areas nationwide.
- Delivered results that continually met and exceeded all regional goals, leading to a measured increase in customer satisfaction.
Field Service Engineer
DIASORIN, INC.
01.2010 - 01.2011
- Maintained the highest possible customer satisfaction and uptime with each interaction to maintain customer satisfaction and loyalty.
- Maintained exceptional technical and administrative work habits in all aspects of the position.
- Provided exceptional service to customers regarding instrument maintenance, calibration, and repair while effectively managing stressful, challenging customer interactions.
Sales Manager
AMBUTRAK
01.2009 - 01.2010
- Performed online product demonstrations, conducted training sessions with key clients, and provided ongoing support for end-users and administrators.
- Maintained the Salesforce CRM database, accurately documenting all sales activity, implemented new systems, and troubleshot a variety of technical issues.
Sterilizer Specialist
WELLSTAR HEALTH SYSTEM
01.2007 - 01.2009
- Tested and repaired various medical devices.
- Instructed end-users on proper device use and care.
- Created reports and audit documentation relative to preventative maintenance and repairs.
Field Service Representative
MEDTRONICS ERS (Physio-Control)
01.1997 - 01.2007
- Performed administrative duties including service reports, contracts, market analysis, and special reports.
- Documented Managed company assets, including parts inventory, service loaners, test equipment, computers, etc.
- Technical consultant for developing customer relations, liaison between company and customers.
- Anticipated, planned, scheduled, educated, and fulfilled customer requirements promptly.
Biomedical Engineering Technician
GWINNETT HOSPITAL SYSTEM
01.1991 - 01.1997
- Serviced a wide variety of medical equipment.
- Consulted end-users on proper equipment usage and correct procedures for user testing.
- Attended several manufacturers’ service training courses.
- Consulted with department heads on purchase recommendations of medical devices and systems.
Education
Associate of Science - Electronics Technology
Southeast College of Technology
Mobile, ALSkills
- Client Engagement
- Field Service Engineering Practices
- Strategy & Execution
- Territory Management
- Strategic Business Relationships
- Stakeholder Communication
- Technical Documentation
- Customer Education & Training
- Technical Support
- Problem Resolution
- Business Process Improvement
- Processes & Procedures
Timeline
Residential Energy Consultant
NET ZERO COLORADO
01.2024 - 01.2025
Field Service Engineer
MIZUHO OSI
01.2022 - 01.2024
Field Service Engineer
CUTERA
01.2021 - 01.2022
Field Service Engineer
TMRW LIFE SCIENCES
01.2021 - 01.2021
Owner/Operator
BARNETT CUSTOM RENOVATIONS
01.2019 - 01.2020
Customer Service Engineer
SIEMENS
01.2017 - 01.2019
Field Service Manager, South Central Region/Western Region
DIASORIN, INC.
01.2011 - 01.2014
Senior Field Service Engineer
DIASORIN, INC.
01.2010 - 01.2016
Field Service Engineer
DIASORIN, INC.
01.2010 - 01.2011
Sales Manager
AMBUTRAK
01.2009 - 01.2010
Sterilizer Specialist
WELLSTAR HEALTH SYSTEM
01.2007 - 01.2009
Field Service Representative
MEDTRONICS ERS (Physio-Control)
01.1997 - 01.2007
Biomedical Engineering Technician
GWINNETT HOSPITAL SYSTEM
01.1991 - 01.1997
Associate of Science - Electronics Technology
Southeast College of Technology