Jeff Benavidez
Los Lunas,New Mexico
Summary
I have attended City Of Albuquerque Management training classes. I am a highly skilled electronic technician as well as very experienced manager. I Am familiar with the needs and requirements of the APD fleets as far as electronics and the equipment to install them in vehicles. I learn quickly and I am able to adapt quickly when needed. I am well versed in the use of most computers and office production software, including Excel, Power Point, Outlook, Asset Works and MCM Motion asset managment.
Overview
34
34
years of professional experience
Work History
Radio Systems Supervisor
City Of Albuquqerque
01.2005 - Current
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Oversaw development and implementation of improvements to support and radio systems operations.
- Played key role in upgrading to the new Radio system.
- Communicated regularly with customers concerning data exchange and technology usage and integration.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Provided oversight and assistance in installation of new system required equipment. Such as APD vehicular radio installation at the Albuquerque convention center. Because of this the project was completed weeks ahead of schedule.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Radio and Cellular Phone Repair Technician
Accessories Unlimited
05.1999 - 08.2004
- Repaired Car radio units and cellular phone devices.
- Installed and configured new devices and system components in vehicles.
- Performed preventive maintenance of Radio communications equipment.
- Read and understand schematics to correctly repair equipment.
Service Manager
Video Audio Services
06.1989 - 02.1999
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
Education
Electronics Equipment Installation And Repair
New Mexico State University
Las Cruces, NMHigh School Diploma -
Rio Grande High School
Albuquerque, NM05.1979
Skills
- Staff Management
- Business Development
- Inventory Control
- Strategic Planning
- Process Improvement
- Data Analytics
- Complex Problem-Solving
- Goal-Oriented
- Schedule Development
I Like coaching youth basketball, build Off Road vehicles.
I coached and managed a youth basketball program in Los Lunas new Mexico for 25 years and found it extremely gratifying.
I have built and assisted in building many trucks and buggies to become more capable off road competitors.
Timeline
Radio Systems Supervisor
City Of Albuquqerque
01.2005 - Current
Radio and Cellular Phone Repair Technician
Accessories Unlimited
05.1999 - 08.2004
Service Manager
Video Audio Services
06.1989 - 02.1999
Electronics Equipment Installation And Repair
New Mexico State University
High School Diploma -
Rio Grande High School