Summary
Overview
Work History
Education
Skills
Timeline
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Jeff Benjamin

Pompano Beach

Summary

Personable and dedicated Customer Service Representative with extensive experience.

Amiable Customer Experience Agent with years of experience managing high customer call volumes while delivering prompt and reasonable customer solutions. Empathetic listener utilizes open-ended questions to determine appropriate action for better customer experiences. Commended for consistent, positive customer reviews.

Overview

4
4
years of professional experience

Work History

Online Chat Representative

Conduent(Contract)
06.2021 - Current
  • Answered questions from customers that came in through the company's online chat feature.
  • Answered customer questions about prescribed and OTC medications.
  • Communicated with insurance companies for billing purposes.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Monitored customer conversations and provided timely, knowledgeable assistance.

Banking Specialist

TTEC
10.2022 - 06.2023
  • Collection calls and/or emails to customers completed timely and in a professional manner
  • Timely database entry of clear, concise notes regarding customer communications
  • Provide customer service regarding collection issues
  • Maintained financial accounts by processing customer adjustments.
  • Process authorized credit and debit adjustments in a timely and accurate fashion
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.

Technical Support Representative

Verizon
07.2019 - 05.2021
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Received inbound chats from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Consulted with clients on installed machine security applications and devices to recommend further safety measurements.

Education

Associate's degree - Dentistry

Palm Beach State College
West Palm Beach, FL
06.2022

Skills

  • Issue and Complaint Resolution
  • Data Entry
  • Efficient and Detail-Oriented
  • Verbal and Written Communication
  • Call Volume and Quality Metrics
  • Multi-Line Phone Systems
  • Transaction Processing
  • Call Documentation
  • Online Communications
  • Error Detection
  • Tracking and Documentation
  • Analytical and Methodical
  • Great problem-solving abilities
  • Increased sense of urgency and want to learn new things
  • Strong attention to detail

Timeline

Banking Specialist

TTEC
10.2022 - 06.2023

Online Chat Representative

Conduent(Contract)
06.2021 - Current

Technical Support Representative

Verizon
07.2019 - 05.2021

Associate's degree - Dentistry

Palm Beach State College

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Jeff Benjamin