Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Director of Technical Training
Neighborly Group
05.2022 - 10.2023
Guided all new Rainbow Restoration owners through the initial technical training which included IICRC courses, strategic planning and hands-on technical training.
Served on a team that wrote the current IICRC WRT manual for Rainbow Restoration.
Created content and videos for a training platform that all owners can access for on going training and on boarding new technicians.
Assisted other departments in all technical related materials .
Franchise Business Coach
Neighborly Group
05.2015 - 05.2022
Coached business owners to become profitable, achieve sustainable growth and met their personal and professional goals while using the Franchise systems.
Coached owners to become proficient in the use of Xactimate, NextGear-Dash program, MICA drying software and Franchise system software.
Coached owners to review their financials, watch for trends within their financials and make business decisions based on financials.
Traveled 15 weeks a year visiting owner locations and attending national conferences.
Assisted owners in national account and TPA compliance.
Rainbow Restoration Business Owner
Self Employed
09.2001 - 01.2016
Reviewed financials to assist in the day to day operation of the business to met desired profitability goals.
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions at a high level of competence.
Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Put together realistic budgets based upon costs and fees for successfully operating business.