Jeff Bensch
Mustang
Summary
Dynamic leader with a proven track record at Fastenal, excelling in relationship building and strategic sales techniques. Spearheaded initiatives that significantly boosted year-over-year business growth, leveraging skills in team leadership and solutions-based sales. Known for cultivating lasting client relationships and driving market share expansion through innovative sales strategies. Strong work ethic utilized to grow sales as well as demonstrating strong integrity for reliable results. Focused leader in helping team members by leading by example, motivating by positive reinforcement, setting expectations, being consistent and fair, and holding accountable.
Overview
27
27
years of professional experience
Work History
Outside Sales Representative
Fastenal
11.2024 - Current
- Built relationships with customers and community to promote long term business growth.
District Sales Specialist
Fastenal
09.2021 - 11.2024
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
General Manager
Fastenal
06.2017 - 09.2022
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Onsite Account Representative
Fastenal
11.2016 - 06.2017
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Implemented customized account plans to meet individual client needs.
District Manager
Fastenal
06.2014 - 11.2016
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
District Manager of Store Development
Fastenal
01.2013 - 06.2014
- Supervised various locations, enforcing high-quality standards of operation.
- Developed a sales culture through continuous training, mentoring, sales expectations, and developing sales routes for efficiency.
- Ensured compliance with company policies and procedures by conducting regular audits of operational practices at each location.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Boosted market share by identifying and capitalizing on local market trends and opportunities.
- Analyzed sales data to identify growth opportunities and areas for improvement across underperforming stores.
- Drove company performance metrics, setting and monitoring achievement goals for each store.
General Manager
Fastenal
01.2012 - 01.2013
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
General Manager
Fastenal
10.2005 - 01.2012
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
General Manager
Fastenal
09.1998 - 10.2005
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Assistant Manager
Fastenal
06.1998 - 09.1998
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Construction Sales
Fastenal
09.1997 - 06.1998
- Built strong relationships with key clients, leading to repeat business and referrals for new projects.
- Established a robust sales pipeline through cold calling and effective follow-up, ensuring consistent flow of leads and opportunities for the stores.
- Increased sales revenue by developing and implementing strategic sales plans focused on the construction industry.
Education
Bachelor of Arts - Engineering Physics
Southwest Oklahoma State University
Weatherford, OK05-1994
Skills
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Account management
- Team leadership
- Sales management
- Solutions-based sales
- Client needs assessment
- Strategic sales techniques
Timeline
Outside Sales Representative
Fastenal
11.2024 - Current
District Sales Specialist
Fastenal
09.2021 - 11.2024
General Manager
Fastenal
06.2017 - 09.2022
Onsite Account Representative
Fastenal
11.2016 - 06.2017
District Manager
Fastenal
06.2014 - 11.2016
District Manager of Store Development
Fastenal
01.2013 - 06.2014
General Manager
Fastenal
01.2012 - 01.2013
General Manager
Fastenal
10.2005 - 01.2012
General Manager
Fastenal
09.1998 - 10.2005
Assistant Manager
Fastenal
06.1998 - 09.1998
Construction Sales
Fastenal
09.1997 - 06.1998
Bachelor of Arts - Engineering Physics
Southwest Oklahoma State University