Summary
Overview
Work History
Education
Skills
References
Interests
Timeline
Generic

Jeffery Berg

Alachua,Fl.

Summary

To whom it may concern, I am interested in securing part time employment within company; background shows well-rounded experience in positive communications with fellow team members and cusTomers. I consider myself To be a detail oriented; successfully complete the task type of personality. Obtain employment using CusTomer Service/Quality Managerial background. I am a bonded notary able To clear any background check; flexible schedule allows availability for a multitude of hours and days. 2018 To be available for a multitude of hours and days. 2018 To Current: Private Consultant evaluating and improving work processes to provide safer and improved processes resulting in a positive work environment producing a top quality product. Methodical Quality Assurance Manager with superb problem-solving and analytical abilities. Keeps meticulous records and identify and troubleshoot problems. Specialties include operational improvements, program implementation and documentation. Meticulous Quality Assurance Manager with [Number] years of experience. Talented at performing detail-oriented inspections and training employees for excellent service. Accomplished at meeting long-term financial and quality goals. Precise Quality Assurance Manager proficient in all QA operations, policies and procedures. Experience hiring and developing individual team members. Committed to thoroughly assessing product quality and manufacturing processes to achieve excellent results and customer satisfaction. Outgoing Quality Assurance Manager with [Number] years of managerial experience in [Industry]. Committed to high standards of product inspections and customer service with extensive knowledge of [Software] use. Adept at collaborative with various departments for comprehensive quality control. Detail-oriented Quality Assurance Manager with a [Number]-year background in the quality assurance field. Skilled at developing and implementing improved methods for identifying problems. Adept at using equipment to conduct inspections. Thorough Quality Assurance Manager creates successful quality assurance strategies and processes. Accomplished at identifying deficiencies and initiating solutions to problems. Experienced performing both process and outbound inspections. Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement. Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking Quality Assurance Manager with extensive knowledge of [Product] inspections to multitask effectively. Skilled at managing long-term quality goals and day-to-day organization. Successful at forecasting market trends and financial needs.

Overview

19
19
years of professional experience

Work History

Quality Assurance Manager

Monterey Boats
11.1999 - 06.2018
  • Monterey Boats consisted of managing multiple departments; the last 15 years serving as Quality Manager
  • Instituted quality and audit processes resulting in a consistent high quality product delivered to the customer; with a warranty rate of less than 1% of sales
  • Responsibilities included hiring, positive discipline process, scheduling, meeting production goals while maintaining morale and a safe work environment.
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Organized and detail-oriented with a strong work ethic
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Developed and maintained courteous and effective working relationships
  • Identified issues, analyzed information and provided solutions to problems
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.la
  • Created and maintained quality management systems to align with industry standards.
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
  • Collaborated with cross-functional teams to develop and implement process and system improvements.
  • Implemented new quality assurance and customer service standards.
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Investigated customer complaints and performed corrective actions to resolve quality issues.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Recorded, analyzed, and distributed statistical information.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Assured consistent quality of production by implementing and enforcing automated practice systems.
  • Inspected products and worker progress throughout production.
  • Reported production malfunctions to managers and production supervisors.
  • Determined quality department standards, practices, and procedures.
  • Created and maintained quality management systems to align with industry standards
  • Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards
  • Collaborated with cross-functional teams to develop and implement process and system improvements
  • Implemented new quality assurance and customer service standards
  • Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards
  • Monitored staff organization and suggested improvements to daily functionality
  • Investigated customer complaints and performed corrective actions to resolve quality issues
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards
  • Conducted risk assessments to identify and mitigate potential quality issues
  • Recorded, analyzed, and distributed statistical information
  • Evaluated interactions between associates and customers to assess personnel performance
  • Assured consistent quality of production by implementing and enforcing automated practice systems
  • Inspected products and worker progress throughout production
  • Reported production malfunctions to managers and production supervisors
  • Determined quality department standards, practices, and procedures
  • Applied coaching techniques and tools to support managers and team members in improving performance
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction
  • Tracked quality issues with external customers, suppliers, and internal plant operations
  • Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans
  • Specified quality requirements of raw materials with suppliers
  • Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production
  • Performed root cause analysis to identify and resolve quality issues and defects
  • Performed root cause analysis to identify and resolve quality issues and defects.

Education

AA Degree -

Daytona State College
Daytona Beach, FL
06.1976

Skills

  • Excellent managerial techniques
  • Service department operations
  • Service-oriented self-starter
  • Excellent customer service
  • Customer service management

References

References References are available on request.

Interests

Saltwater fishing and certified diver

Timeline

Quality Assurance Manager

Monterey Boats
11.1999 - 06.2018

AA Degree -

Daytona State College
Jeffery Berg