Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Lead Operations Analyst
Oracle Health
06.2021 - Current
Assessed operational performance to identify areas for improvement.
Created custom reports and visualizations to support decision-making processes.
Conducted data analysis to identify opportunities for streamlining development processes.
Developed and updated tracking spreadsheets for Leadership
Lead Development Project Manager
Cerner / Now Oracle
06.2018 - 06.2021
Managed a large team of Development Project Managers spanning nearly 30 Scrum Teams.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Monitored project performance to identify areas of improvement and make adjustments.
Provided detailed project status updates to stakeholders and executive management.
Met project deadlines without sacrificing build quality.
Senior Development Project Manager
Cerner / Now Oracle
06.2017 - 06.2018
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Planned, designed, and scheduled phases for large projects.
Provided detailed project status updates to stakeholders and executive management.
Met project deadlines without sacrificing build quality.
Director, Transfer Agency Systems and Support
American Century Investments
01.2007 - 01.2013
Had direct responsibility for American Century's relationships with top vendors
Led and directed a diverse, experienced business and technical staff of 90 full time employees.
Directed teams that were responsible for enhancement and software quality testing and deployment
Led teams responsible for daily production support for multiple vendors and multiple products
Had corporate Business Continuity oversight for systems and staff of approximately 300 employees
Directed the Project Management Office and Project Management team that handled large company initiatives
Direct oversight of company Print Production and media output teams, vendors, and budgets
Accountable for several components of Board Reporting information
Project Lead for team that won our company's Circle of Honor Guiding Principle Award..
Senior Manager - Vendor Systems and Support
American Century Investments
01.2002 - 01.2007
Worked closely with call center, web self-service, and transactional processing teams to enhance customer service
Lead several negotiations efforts which resulted in approximately $15 million in savings.
Implemented detective controls to monitor vendor systems for availability and usability
Built teams responsible for the software enhancements and 24/7 production support.
Direct responsibility for vendor forecast, billing and reconciliation.
Lead efficiency efforts which resulted in efficiency savings of almost $3 million during this time period.
Business Systems and Support - Project Manager Sr
American Century Investments
01.2000 - 01.2002
Was a leadership member of the conversion team that moved American Century off a proprietary transfer agency system to vendor provided solution
This effort resulted in a savings of approximately $40 million to the company
Managed a team focused on developing workflow reports using new databases
Production Services Manager
American Century Investments
01.1998 - 01.2000
Managed a team responsible for print production, inventory management and fulfillment operations.
Had direct responsibility vendor budgeting and invoice payments
Was responsible for vendor management of multiple vendors dealing with printing, fulfillment, USPS, and Federal Express.
Reviewed work for quality and compliance with company standards and design specifications.