JEFF BERRY
Indianapolis,USA
Summary
Motivated professional skilled in providing accurate and culturally appropriate interpretations in medical, legal, and educational settings. Proven ability to build rapport with clients and maintain professional relationships with staff and colleagues.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
Ryno's Multi-Language Services LLC
01.2024 - Current
- Established foundational processes for business operations.
- Negotiated favorable contracts with suppliers and vendors, ensuring cost-effective procurement processes.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Drove continuous improvement by fostering a culture of collaboration, accountability, and open communication across all levels of the organization.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Home-Based Case Manager-Interpreter
Haven Focused LLC
08.2023 - Current
- Ensured compliance with federal regulations governing case management practice within a home-based setting.
- Trained new team members on best practices in home-based case management, fostering a culture of high-quality service delivery.
- Optimized resource allocation by conducting thorough assessments of clients' financial, social, emotional, and medical needs.
- Improved client outcomes by developing and implementing individualized case management plans.
- Enhanced client satisfaction through timely follow-ups and consistent communication.
- Coordinated care services, ensuring seamless transitions between healthcare providers and facilities.
- Participated in ongoing professional development opportunities to stay current with industry trends and enhance service offerings.
Contract Interpreter
Luna Language Services
07.2023 - Current
- Support and advocate for at-risk students
- Observe at-risk youth with behavior issues to build healthy relationships, and promote problem-solving amongst peers
- Collaborate with parents, teachers, and school administrators such as FDS and Café to assist with interpreting skills regarding educational and disciplinary problems
- Participate in events and translate with DCS for court hearings to work with families in mitigating risk and enhancing safety and ensuring diverse cultures, understanding the rules of the court, etc
- Interpret for different local institutions in the community, particularly for DCS
- Maintained confidentiality of sensitive information shared during interpretation sessions
- Checked translations of technical terms and terminology to ensure that are accurate and remain consistent throughout translation revisions
- Interpreted for patients during appointments with physicians and medical specialists
Airport Duty & Flights Operation Manager
Delta Airlines
02.2020 - 07.2021
- Comply with FAA regulations and other guidelines with the policy of Hamaserco S.A
- Supervise supervisors/leaders and staff
- Plan budgets
- Adapt to outside factors, such as weather conditions
- Work with community leaders
- Maintain accurate records
- Oversee the maintenance and repair of airport equipment
- Trainer
- Participate in meetings with the airport authorities to discuss contracts with new airlines
Airport Customer Service Agent
Hamaserco S.A / Delta Airlines
03.2016 - 01.2020
- Provided exceptional customer service to passengers and staff at the airport, including resolving conflicts and addressing inquiries
- Kept information facilities clean during operation
- Assisted customers with navigating through security checkpoints according to TSA protocols
- Verified passport details for international travelers prior to their departure from the airport terminal
- Assisted disabled passengers with their special needs during the boarding process
- Examined passenger documentation to determine destinations and to assign boarding passes
- Inspected luggage for prohibited items prior to loading onto aircrafts in accordance with FAA regulations
- Contacted customers or travel agents to advise of travel conveyance changes or to confirm reservations
- Developed strong relationships with airlines staff members in order to better serve customers' needs
- Collaborated closely with co-workers to ensure smooth operational flow during peak hours of business
- Performed quality control checks on boarding passes before issuing them to passengers
- Managed incoming calls from customers regarding flight cancellations or delays, providing accurate updates on the situation
- Prepared customer invoices and accepted payment
Translator and Interpreter
Hands Of Light In Action (HOLIA)
08.2012 - 02.2014
- Ability to adjust interpretations according to context while maintaining accuracy
- Traveled with and guided foreign tourists
- Identified and resolved conflicts related to meanings of words, concepts, practices, and behaviors
- Conduct face-to-face and Telephone interpreting
- Read through source documents several times and make notes of illegible information
- Ensure appropriate use of CAT (computer-assisted translation) tools and translation memories to ensure that translation work is done with due diligence
- Edited any information in the translated text that may come across as incorrect or irrelevant
- Ensure that all translated material follows translation quality standards set by the company
- Checked translations of technical terms and terminology to ensure that are accurate and remain consistent throughout translation revisions
Social Worker
Harvard Humanitarian Initiative (HHI)
01.2010 - 06.2012
- Developed crisis intervention plans to provide support in times of distress
- Collaborated with multidisciplinary teams to coordinate care between agencies or providers
- Supported patients in navigating various systems such as healthcare insurance companies or government welfare programs
Education
GRADUATED IN LANGUAGES & LETTERS -
Faculty of Applied Linguistics
06.2016
Skills
- Positive Attitude
- Ability To Multitask
- Active Listening
- Outgoing and Friendly
- Conflict Resolution
- Team Leadership
- Problem-Solving
- Reliable Transportation
- Public Speaking
- Computer Skills
- Customer Service
- Goal-Oriented
Organizational Leadership
Executive Leadership
Risk Management
Staff Management
Public relations
Customer Relations
Certification
40 hours of Professional Medical Interpreter Training
Traveling
I love to travel to different places to enhance my networking and experience new things.
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
Timeline
Chief Executive Officer
Ryno's Multi-Language Services LLC
01.2024 - Current
Home-Based Case Manager-Interpreter
Haven Focused LLC
08.2023 - Current
Contract Interpreter
Luna Language Services
07.2023 - Current
Airport Duty & Flights Operation Manager
Delta Airlines
02.2020 - 07.2021
Airport Customer Service Agent
Hamaserco S.A / Delta Airlines
03.2016 - 01.2020
Translator and Interpreter
Hands Of Light In Action (HOLIA)
08.2012 - 02.2014
Social Worker
Harvard Humanitarian Initiative (HHI)
01.2010 - 06.2012
GRADUATED IN LANGUAGES & LETTERS -
Faculty of Applied Linguistics
40 hours of Professional Medical Interpreter Training
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