Jeff Birchell
Elk Grove,United States
Summary
Dynamic technology professional with extensive experience in software development, system administration, and technical support. Demonstrated proficiency in problem-solving and performance optimization, coupled with strong project management skills. A collaborative team player dedicated to continuous learning and adapting to industry trends to drive organizational success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Information Technology Manager
NorCal Services for Deaf & Hard of Hearing
Sacramento, CA
07.2003 - Current
- Company Overview: Information Technology Department
- Www.norcalcenter.org
- Provide technical support, troubleshooting maintenance, and upgrades to help staff and clients maintain their Microsoft 365, Azure, Intune, and systematic communications
- Handle and resolve complicated requests for services, provide clarification of policies and respond to feedback from subcontractors, clients, and staff
- Perform root cause analysis and create knowledge base articles or technical automation
- Independently review high-level business requirements and collaborate with Azure and key users in developing impact analysis, multiple solution ideas, designs, and estimating work efforts for proposed application changes
- Planning and managing support for change management tools and processes
- Analyze billable hours reports for scheduling efficiency; monitor monthly revenues and expenditures as well as compliance with contracts and service agreements
- Act as project manager for multi-faceted projects consisting of 7 satellite offices
- Transcended domain, email and file sharing services to Cloud-based service using Microsoft Office 365 and Dynamics 365 and discontinued local services in a short span of 2-3 months with 84+ desktops and 32 laptops
- Update, maintain, deliver, and execute the schedule for operational tasks and procedures
- Designed and built networks connecting 7 outreach offices using MPLS connections
- Website redevelopment and maintenance with WordPress programming and graphics
- Installed and implemented servers and databases, access points & switches
- Designed security physical topology with firewalls and security appliances for all offices
- Developed, recommended, and administered information system policies and procedures, audit information system use for HIPAA compliance
- Design, development, maintenance, administration, and continuous improvement of enterprise information technology service management solutions
- Performed feasibility studies and determined requirements for ongoing network improvements and upgrades
- Planning and managing support for change management tools, and projected service outages
- Develop and maintain system documentation
- Provided recommendations, influenced decisions, and arranged equipment purchases
- Delivered direct support to the organization's video interpreting program involving project decisions and server/services development with web-based video and audio media streamlining over the Internet
- Maintained, audited, and continuously improved security management and resources
- Adaptability being able to function in various platforms and maneuver quickly to drive results
- Produced multiple short educational and training videos utilizing Apple Final Cut Pro
- Developed web-based databases on Linux server for web statistics, inventory tracking management and help desk interface
- Also used for SNMP monitoring network traffic
- Steered transition to enterprise paperless systems, reducing paper usage by 80%
- Increased network access to all 8 offices with $100K in reduced overhead, expanded disaster recovery capabilities and designated corporate email and file sharing
- Maintain, monitor and design active websites
- Handle and resolve complicated requests for services, provide clarification of policies and respond to feedback from subcontractors, clients, and staff
- Staff supervision, locate and develop new clients to bid for services
- Negotiate and amendments to terms of service agreements and send out annual contract renewals to existing vendors
- Designed and built networks connecting outreach offices using MPLS connections
- Upgraded 80+ workstations and 28+ laptops from mixed environment to Windows 7 Pro, 10 Pro, 11 Pro
- Apple iOS ranging from Yosemite to Sonoma
- Installed and implemented wireless access points & repeaters
- Designed security physical topology with firewalls and security appliances for all offices
- Developed VPN network to connect five satellite offices to file/email systems
- Developed, recommended, and administered information system policies and procedures, audit information system use for HIPAA compliance
- Performed feasibility studies and determined requirements for ongoing network improvements and upgrades
- Delivered direct support to the organization's video interpreting program involving project decisions and server/services development with web-based video and audio media streamlining over the Internet
- Maintained, audited, and continuously improved security management and resources
- Systems adaptability being able to function in various platforms and maneuver quickly to drive results
- Produced multiple short educational and training videos utilizing Apple Final Cut Pro with captioning
- Advisor for prices on equipment and the composition of grant requests
- Information Technology Department
- Www.norcalcenter.org
Education
CompTIA+ Certification - CompTIA+ Network, Security & Cloud, Microsoft Azure Infrastructure
Career Development Solutions
Sacramento, CA12.2024
Certification - Desktop Support Certificate
University of Phoenix
Bachelor Associate Degree -
California State University, Northridge
Northridge, CASkills
- Microsoft Azure Administration
- Microsoft Intune Administration
- LMS Platform Management
- Microsoft 365 Proficiency
- Adobe Creative Suite Expertise
- Adobe Photoshop Expertise
- Post-Production Skills
- Graphic Design Expertise
- Experienced in Lightroom Editing
- Proficient in Acrobat DC
- Proficient in Apple Final Cut Pro
- Microsoft Server 2016
- Microsoft Server 2013
- Microsoft Server 2008
- Microsoft Server 2000
- Microsoft Server 2012
- Proficient in Microsoft Server 2019
- WordPress Content Management
- Web Development Skills
- HTMLS
- PHP
- PERL
- CSS
- XML
- JavaScript
- User Support Solutions
- Effective Issue Diagnosis
- Preventive Maintenance
- Infrastructure Upgrades
- Issue Resolution Assessment
- Creation of Informative Articles
- Automation System Management
- Impact Assessment
- Proficient in Change Management
- Project Oversight
- Network Infrastructure Planning
- MPLS Connectivity Management
- Website Redesign
- System Server Installation
- Database Configuration
- Network Access Points
- Circuit Switching
- Network Security Topology
- Network Firewall Management
- IT Security Policies
- HIPAA Regulation Adherence
- IT Service Support
- Comprehensive Feasibility Assessments
- Process Documentation
- Vendor Negotiation Expertise
- Video Interpretation Services
- Risk Management Expertise
- Adjustable in Dynamic Environments
- Educational Content Creation
- Cloud-Based Database Solutions
- Linux server
- Inventory Management
- Help Desk Support
- Network SNMP Monitoring
- Digital Documentation Systems
- Disaster Recovery Planning
Jobtype
Permanent
Personal Information
- Available: Full Time
- Citizenship: United States
Certification
- CompTIA+
References
References available upon request.
Timeline
Information Technology Manager
NorCal Services for Deaf & Hard of Hearing
07.2003 - Current
CompTIA+ Certification - CompTIA+ Network, Security & Cloud, Microsoft Azure Infrastructure
Career Development Solutions
Certification - Desktop Support Certificate
University of Phoenix
Bachelor Associate Degree -
California State University, Northridge
Similar Profiles
Kevin Lopez SoberanisKevin Lopez Soberanis
Volunteer at Norcal Services For The Deaf And Hard Of HearingVolunteer at Norcal Services For The Deaf And Hard Of Hearing
ALEXANDRA BONOALEXANDRA BONO
Volunteer at Deaf And Hard Of Hearing ServicesVolunteer at Deaf And Hard Of Hearing Services
Brianna AlvarezBrianna Alvarez
Student Volunteer at Deaf And Hard Of Hearing ServicesStudent Volunteer at Deaf And Hard Of Hearing Services