Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jeff Blanchard

Irvine,CA

Summary

Dynamic Parts Sales Representative with proven expertise at Heritage Garage, excelling in customer service and upselling strategies. Recognized for enhancing customer satisfaction and achieving sales goals through effective communication and technical aptitude. Skilled in inventory management, consistently optimizing stock levels to meet demand while fostering strong customer relationships.

Experienced with identifying customer needs and providing appropriate parts solutions. Utilizes strong communication skills to foster positive client relationships and ensure repeat business. Knowledge of inventory management and sales strategies to drive revenue growth.

Results-driven sales professional with extensive experience in parts sales and customer service. Expertise in inventory management, product knowledge, and relationship-building. Strong focus on team collaboration and achieving results, flexible to changing needs. Proven track record in meeting sales targets and delivering exceptional service.

Knowledgeable Parts Sales with strong background in parts sales and customer service. Successfully managed inventory and ensured timely order fulfillment, contributing to increased customer satisfaction. Demonstrated ability to build lasting relationships and provide tailored solutions, enhancing client retention and sales growth.

Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.

Overview

47
47
years of professional experience

Work History

Parts Manager

Heritage Garage
04.2014 - 08.2025
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Analyzed sales trends to follow demands of customers and in-shop needs.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
  • Reduced excess stock levels through better demand forecasting, avoiding unnecessary capital tie-up.
  • Initiated recycling program for unused parts, demonstrating commitment to sustainability and cost control.
  • Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
  • Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
  • Negotiated with suppliers for expedited shipping options, ensuring critical parts were received in timely manner.

Mail Handler

United Sates Postal Service
10.1978 - 08.2012
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
  • Maintained high level of confidentiality with mail items in line with regulations.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
  • Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
  • Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
  • Labeled, weighed and processed mail and packages for efficient distribution.
  • Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
  • Prioritized time-sensitive materials by recognizing urgent markings or deadlines, ensuring prompt delivery without compromising quality standards.
  • Expedited bulk mailing projects by efficiently preparing materials for shipment according to postal regulations.
  • Utilized automated equipment for faster sorting, reducing manual labor requirements and increasing accuracy rates.
  • Operated automated sorting equipment to expedite mail processing.
  • Maximized workplace safety with proper handling techniques for heavy or oversized packages.
  • Collaborated effectively with fellow Mail Handlers to streamline workflows and improve overall productivity levels.
  • Minimized errors in mail distribution, carefully examining labels and barcodes to ensure accurate routing.
  • Contributed to positive workplace culture by fostering open communication channels among team members, leading to increased morale and job satisfaction rates.
  • Coordinated with transportation teams to ensure smooth transition of mail for delivery.

Education

Bachelor of Arts -

Eastern Michigan University
Ypsilanti, MI

High School Diploma -

Garden City East
Garden City MI
05-1973

Skills

  • Teamwork orientation
  • Goal-oriented mindset
  • Customer needs assessment
  • Product knowledge expertise
  • Upselling strategies
  • Industry awareness
  • Technical aptitude
  • Parts identification
  • Customer service
  • Problem-solving skills
  • Improving customer satisfaction
  • Team collaboration
  • Verbal and written communication
  • Email communication
  • Invoice processing
  • Inventory management
  • Delivery coordination
  • Customer education
  • Returns processing
  • Parts recommendation
  • Stock number and pricing data
  • Replacement parts identification
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Customer relationship development
  • Self motivation
  • Product knowledge
  • Ordering parts
  • Vendor relations
  • Inventory auditing
  • Coordinating paperwork
  • Hardworking and reliable
  • Client relations
  • Energetic and positive
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Payment processing
  • Complaint handling
  • Professional telephone demeanor
  • Microsoft outlook
  • Call management
  • Paperwork processing
  • Order processing
  • Microsoft Excel
  • Dispute resolution
  • Product sales
  • Sales expertise
  • Order fulfillment
  • Shipping and logistics

Interests

  • Auto Repair/Restoration
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • I like working with my hands and fixing things
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • DIY and Home Improvement
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Participate in bicycling and swimming, as recreational activities to maintain physical fitness
  • I have a passion for photography and editing photos
  • Mindfulness Practices
  • Interior Design
  • Swimming
  • Camping
  • Photography

Timeline

Parts Manager

Heritage Garage
04.2014 - 08.2025

Mail Handler

United Sates Postal Service
10.1978 - 08.2012

Bachelor of Arts -

Eastern Michigan University

High School Diploma -

Garden City East

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